Case charging status stuck at 20%

Aditya

I charged my ear 1 using my phone charger and somehow the case charging percentage is not moving above 20 percent.

Anyone else facing a similar issue or probably know a fox for the same ?

Rudi

Thanks for letting us know. Sorry for the inconvenience.

Could you please try charging your case with the supplied cable? If not, do you have a QI wireless charger to give it a go as well? It could be that your phone charger doesn’t meet the requirements to charge the ear (1).

Do the LED lights switch on when connected to your charger? You should have a red light constantly on.

Rest assured, we’ll get this sorted for you.

Aditya

Rudi

When I plug in the charger I do see a red constant light. How would I know if the case has finished charging ? Also do I have to keep the earbuds inside the case when I charge? And no I don’t have wireless charger but I’ll try with the shipped cable as well.

Rudi

Hey @Aditya

Thanks for coming back to me.

The light should turn green once it’s done charging.

You don’t need to keep the buds inside while charging the case, no. And yes, please try the cable and let me know - I’m following this up closely 😉

Aditya

Hi Rudi

I tried with the same charger and my phone cable and this time it worked. Not sure what changed. Will keep you posted if anything changes.

Thank you for the help 🙂

Rudi

That’s great to hear, Aditya

Yes, please keep me posted 😃

jayeshsbarhate

Having same problem left buds battery is stuck at 1% it gives battery backup, works fine but shows battery is at 1 %