My case seems to have created a fault all by itself. The earbuds work fine. However the function button seems to do nothing. A light press does create a short white light and then nothing. A long press doesn’t start the pairing process and an even longer press doesn’t reset the buds (red light). Its as if the case doesn’t know the lid is open and therefore doesn’t activate the function button. Anybody else had this problem? When I put the buds away and close the lid they don’t cut off automatically. i can see they are still connected until I give a very quick click on the function button, then short white light and they disconnect.

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    Unfortunately support only seems to work if you can remember the order number.

      ok i’ll try that. I just wondered whether anyone else has suffered the same problem.

        5 days later

        CASVMedia Thanks for confirming i’m not the only one. Hopefully it can be fixed in firmware. If I loose the ability to pair the buds because of the case then i’ll have some ear buds I can’t use.

            2 months later
            24 days later

            Nope no resolution. The ear buds seem fine, I believe the fault lies with the case design.

            2 months later

            Just recieved my pair from amazon and I got the exact same issue. Any luck on resolving this?

            Sorry no. Same problem. The button on the side doesn’t seem to function as it should. Pressing it only produces a single white flash. Holding it down doesn’t make it make flash or do a hard reset. I did manage to get it pair just once by messing with buds, a magnetic and a charger but not sure what combination worked. It seems to be a problem with the case recognising it’s lid is open.

            Thanks for the quick reply! Guess I’ll refund them. Too bad.