It’s frustrating to face such an issue with your CMF Phone 1, especially so soon after purchase. Unfortunately, reports of similar issues with the rotating dial on the CMF Phone 1 have surfaced among users. Since the device is new, feedback is still emerging, but early concerns like yours hint that this might not be isolated.
Typically, companies categorize broken components as “physical damage,” which is often not covered under warranty unless there’s clear evidence of a manufacturing defect. In cases like this, where the break happened without external impact, you could try escalating the issue by contacting CMF’s customer service. Documenting your experience and including any relevant details (like photos of the damage and proof of the lack of impact) could help make your case stronger.
