Derren Thank you for your reply, as I stated in my last reply I am well aware this is a community forum and not a specific support one. I am just trying to find out if anyone knows the name of contact details of a senior manager within CMF. Someone might have had dealings with someone so that is all I’m asking. As I also said in my last reply I have asked “support” 5 times for this information and they have ignored it every time, so what would I go back and ask again? They don’t want to give me the information because they know I intend to make a complaint about the appalling service I have received from them in regards to 3 separate issues with my device since August. In regards to these issues, they are irrelevant to this post because as you say it’s not an official forum and nobody here can solve the remaining issue I have so detailing them is pointless.
How to contact a senior manager in CMF?
Really true, I have been facing 3-4 major issues since August and I post on the community but no one replies, I talk to the support 8-10 times but no one tells me anything
GamerWilly same here
pixcel25 I fail to see why not. If you bought something from a store and it was either faulty and they wouldn’t give you a refund or exchange, or the staff were rude to you, you would ask to see the manager. This is no different, the fact that this is happening online is irrelevant. I am still entitled to take my complaints higher up to company.
MarkG13 you are asking for manager without telling your issue? theres certain levels of authority. you cant just jump on manager level. its like you could get cough syrup from medical store but youre asking everyone where is MD. plus I am pretty sure its something related to CMF product and not any relationship advice. plus many of people here know things or stuff like that, may be one of them might be able to help you with it. plus no one gives managers details like that.
Anonymous297 Thank you for your response, however if you had actually read my posts on this thread beforehand you would know that the issues I have cannot be solved but anyone here because they are to do with the app for the CMF device I have. The app is faulty. So stating the issues serve no point because they can’t be solved by the members here. It is the service I have received from CMF support I wish to complain about which is why I am trying to find a senior manager to discuss this with. Why would I contact support when they are the people I want to complain about?
MarkG13 Hey
Please detail your issue if you want a reply from someone, you won’t get assistance if you don’t tell us what’s the problem
RapidZapper I have detailed my issue. My issue is the appalling service I’ve received from CMF support over problems with the app of the product I have. The app is faulty. Are you or anyone else able to fix the app? With respect, no you are not so there’s no reason to say more. I am just asking if anyone has contact details for someone in a management position within CMF so I can forward my complaints to them. Surely this is not difficult to understand?
MarkG13 And you think the “Senior Manager” is able to snap with his fingers and fix the app for you? That’s what the feedback option is for: Reporting bugs and issues in order to hope they’ll get fixed - hopefully sooner rather than later.
For instance on my Nothing Phone 2 vibration for custom ringtones and notifications has been broken for months since the OS 2.6 update arrived. No fix so far, hopefully it will be with OS 3.0 - a senior manager also wouldn’t be able to resolve that.
Coldpaw Thank you for your reply, but can I ask if you actually read what I have been posting here? If you had you will know that all I am asking for is if anyone knows the name and contact details for a manager within CMF. I wish to discuss the appalling service I’ve had from their customer service people, not to get them to fix the app. As I’ve had to explain to several people already who also didn’t read what I posted, for what I’m trying to find out, the issues I have and received bad customer service for are irrelevant.
MarkG13 Only public facing contact is support or hoping that someone stumble on your issue here if you detail what’s the problem, without more info we’ll have to close this thread
RapidZapper Only public facing contact is support? What absolute rubbish. So why do online sites have a “support” function. I have had great help and assistance from the main Nothing support when I have needed it. I have not received good service and support from CMF support. I had 3 separate issues I needed to have resolved. All of them are to do with the associated app which is faulty. As I have said as you yourself have also said, this is only a community forum, not a support centre which is why I am not asking for help with these 3 issues. As these issues cannot be solved by people here what is the point of stating them? It’s totally irrelevant to the information I am asking if anyone knows. You will close this thread regardless of what I say because I will not be pressured into saying what you want me to say because there’s just no point.
Hi Mark,
Just popping in here. Firstly, the Community Moderators and other members have tried to assist you with your issues. From what I understand, your issues are thus:
Unhappy with CMF Support, perfectly fine. Have you requested escalation via the Support Chat/Email conversation you currently have?
MarkG13 I wish to discuss the appalling service I’ve been given by CMF “support”
You then refer that your issues are with the “CMF App” is this referring to the CMF Watch app? As this is the only app made by CMF. Every other first party app is branded by Nothing.
MarkG13 All of them are to do with the associated app which is faulty
Which app are you referring to? As if it isn’t even a Nothing/CMF first party app, there is very little, close to nothing that can be done. Your issue would lie with the developers of said app.
Finally, I understand your frustrations. But withholding information won’t get you any closer to the right solution. “Manager” title or not.
We are all merely trying to find out what your issues are, we don’t need the specifics, if you don’t want to share. Be we need to know, what app are you having issues with and if you have escalated the issues you have with the Support Team via the on-going communication you have.
All the best.
Ealesy101 Thank you for your response. My issue concerns the poor service I have received from CMF support since August in relation to 3 separate issues with the CMF watch app. As they are app related issues, it’s not something anyone on the community forum, with the best will in the world, can fix. So that is why there was no point in going into detail. So all I was asking here was did anyone here have the name and contact details for a CMF manager because I want to discuss the poor service I have received from their support. I have already asked CMF support 5 times for someone who I can raise my complaint with and they have ignored it every time. So I see no point in going back and asking again.
- (Edited)
MarkG13 may you can tell us
what is the issue exactly? which app? whats the frequency of it? how do you repro it? there are so many people here with CMF products, if youre facing that issue, I am pretty sure it should be with others too. here youre not even ready to tell whats the issue, poor service etc etc. youre only stuck on senior manager? and if the app is faulty I hope you have reported it. and if the app is really buggy , this takes time to fix. this is not hardware issue you can go and change the display and tadaaa, good as new. youre not telling the issue, not telling whats happening in app. youre not telling what you did try to try fix the issue? all you say is SENIOR MANAGER. and yeah we get it youre not happy with product and service but keep on saying senior manager aint gonna solve it. software updates take time if there is issue. did you try ask people if anyone facing same issue? or what if youre the problem? I mean your product. cmon mate, open up lil. people tryna help you here but you keep on screaming senior manager.
Reach out at hugh.mungus@nothing.support
Jokes aside, I get the frustration but you should fix your attitude when people are genuinely trying to help