I’m trying to get the contact details of a senior manager within CMF. I have asked CMF “support” several times already and they just ignore it. Can someone please help me find someone?
How to contact a senior manager in CMF?
MarkG13 Hey
We are community moderators, you won’t find Support Team here, please contact CMF/Nothing support with the form if you have any issue with your product https://nothing.tech/pages/contact-support
RapidZapper Thank you for your reply, I’m well aware this is only a community forum but CMF support refuse to give me the contact details of a senior manager within CMF who I wish to discuss the appalling service I’ve been given by CMF “support” so I’m just asking if anyone here can give me the contact I need.
MarkG13 Can you detail your problem?
RapidZapper With respect, this is something I wish to discuss with a senior manager within CMF. Why is it so hard to be given their contact details?
Hey 
We can’t assist you if we have no idea what the problem is or where to start. As already mentioned above, this is a community forum, and not a support channel/way to get in touch with specific team members.
The best way to reach the team is via the support channels, we do not have information to give to you.
Derren Thank you for your reply, as I stated in my last reply I am well aware this is a community forum and not a specific support one. I am just trying to find out if anyone knows the name of contact details of a senior manager within CMF. Someone might have had dealings with someone so that is all I’m asking. As I also said in my last reply I have asked “support” 5 times for this information and they have ignored it every time, so what would I go back and ask again? They don’t want to give me the information because they know I intend to make a complaint about the appalling service I have received from them in regards to 3 separate issues with my device since August. In regards to these issues, they are irrelevant to this post because as you say it’s not an official forum and nobody here can solve the remaining issue I have so detailing them is pointless.
Really true, I have been facing 3-4 major issues since August and I post on the community but no one replies, I talk to the support 8-10 times but no one tells me anything
GamerWilly same here
pixcel25 I fail to see why not. If you bought something from a store and it was either faulty and they wouldn’t give you a refund or exchange, or the staff were rude to you, you would ask to see the manager. This is no different, the fact that this is happening online is irrelevant. I am still entitled to take my complaints higher up to company.
MarkG13 you are asking for manager without telling your issue? theres certain levels of authority. you cant just jump on manager level. its like you could get cough syrup from medical store but youre asking everyone where is MD. plus I am pretty sure its something related to CMF product and not any relationship advice. plus many of people here know things or stuff like that, may be one of them might be able to help you with it. plus no one gives managers details like that.
Anonymous297 Thank you for your response, however if you had actually read my posts on this thread beforehand you would know that the issues I have cannot be solved but anyone here because they are to do with the app for the CMF device I have. The app is faulty. So stating the issues serve no point because they can’t be solved by the members here. It is the service I have received from CMF support I wish to complain about which is why I am trying to find a senior manager to discuss this with. Why would I contact support when they are the people I want to complain about?
MarkG13 Hey
Please detail your issue if you want a reply from someone, you won’t get assistance if you don’t tell us what’s the problem
RapidZapper I have detailed my issue. My issue is the appalling service I’ve received from CMF support over problems with the app of the product I have. The app is faulty. Are you or anyone else able to fix the app? With respect, no you are not so there’s no reason to say more. I am just asking if anyone has contact details for someone in a management position within CMF so I can forward my complaints to them. Surely this is not difficult to understand?
MarkG13 And you think the “Senior Manager” is able to snap with his fingers and fix the app for you? That’s what the feedback option is for: Reporting bugs and issues in order to hope they’ll get fixed - hopefully sooner rather than later.
For instance on my Nothing Phone 2 vibration for custom ringtones and notifications has been broken for months since the OS 2.6 update arrived. No fix so far, hopefully it will be with OS 3.0 - a senior manager also wouldn’t be able to resolve that.
Coldpaw Thank you for your reply, but can I ask if you actually read what I have been posting here? If you had you will know that all I am asking for is if anyone knows the name and contact details for a manager within CMF. I wish to discuss the appalling service I’ve had from their customer service people, not to get them to fix the app. As I’ve had to explain to several people already who also didn’t read what I posted, for what I’m trying to find out, the issues I have and received bad customer service for are irrelevant.