Hey fellow Nothing users,

I’m a Nothing Phone (2) user and have always appreciated the brand’s idea of being community-focused. So naturally, whenever I encounter a bug, I try to do my part and report it via the Feedback option in the Settings.

I carefully describe the issue, attach screenshots, logs, and sometimes even go the extra mile to reproduce the bug and capture it in screen recordings. In return, I do receive an email confirming a ticket has been created… but what follows feels robotic and frustrating.

Here’s how it usually goes:

  • I get asked (again) to send a screen recording and logs.

  • I send it.

  • Then comes a copy-paste style reply like:

“Thank you for contacting Nothing India Support. We’re here to assist you with your Nothing Phone (2)… Please try restarting your device, updating software, clearing app cache, etc.”

There’s no real human response. No acknowledgment of the actual issue I raised. Just generic troubleshooting steps — even after providing logs and recordings.

And if I reply back to follow up? Most of the time there’s no answer. After 48 hours, I get a message like:

“This is an automated reminder. Since we haven’t heard from you in a while, we’ll stop sending further reminders now.”

Eventually, the ticket is closed. It feels like shouting into the void.

To understand if this is just my experience, I ran a poll on an unofficial Nothing Community, and over 50% of the users reported the same kind of support issue. (To be clear — I’m talking about email/feedback support, not offline service centers.)

You guys experiencing the same???

Also Post edited with AI to make it concise

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Just talk with it, and then at some point (after you send logs I believe) they are actually human