Ealesy101 Assuming the others are more than likely asleep based on the time, I’ll go first.
I think there are 2 parts to the community. On one hand you have those of us who love the brand and are fans, and then there are those who may not own the products or have them available but are watching, silently routing on the brand, or still may be skeptical. I personally try to hear out everyone’s opinion, engage in conversation when possible, and feel that social media, the discord, and this community chat really allow for the majority of the feedback. However, you can’t forget areas like news articles, YouTube videos, publications that allow comments on blogs and so on. With that being said, I think listening is the best way the community is heard. Digging in and reading comments, occasionally asking questions, engaging in good/healthy discussion, and sharing the brands news, achievements, announcements, and content helps keep the discussion going. The great thing about the internet is people don’t have any trouble telling you how they feel about something, we just have to listen. I tend to try and be as neutral as possible and hear people out on their issues, even if its not an issues I have encountered. But ultimately listening, encouraging the conversation, and supporting the fact that we all have a voice is important.
Relaying the abundance of info we get about the brand in between the quarterly meetings is definitely a very big task. My goal coming in, if I were to be elected, was to break things down into 3 categories: Praises, Expectations, and Pain Points. I think we should share the overall all community praises for things people like, enjoy, and support. For example, if we see a big spike across multiple platforms that a certain product or feature is enjoyed, that’s something I feel is important for the growth and future of the company, thats worth sharing. That then leads to sharing expectations. Lets say there is an announcement about a new software update or product and many people, across multiple platforms, really get excited and hype. I think this is very good info to share, but why? What is it that people are looking forward to, what is their wishlist, and what do they want out of the thing they are excited about. Looking deeper into those chats can be great info to share. Finally, we know there is always room to grow and better the company and the brand. I think it’s important to seek out and find if there are pain points that are reoccurring or issues that consistently happen among the community. Having multiple ways and encouraging those who state they may have certain issues and to report them, helps us all find out if it’s an isolated issue or if its a greater need for the community to share at the board meeting. I would definitely keep track, follow, watch and listen to any pain points that are presented as a major need and based on its popularity, use that as the measuring stick to gage its relevance and importance. Ultimately, as CBO, we would want to share as much information as we can with those at the meeting. Being prepared, engaged, keeping notes, and have a plan of presentation would go a long way to providing an organized presentation of as many of the pain points, expectations, and praises as possible.
My favorite product is hard one…thats like choosing your favorite kid, but I’d say…Phone 1. I feel like it was the real stepping stone that catapulted the the brand to where we are now.
Thanks for the questions I enjoyed that discussion. Looking forward to the other 2 responses.
