Serious Faulty Display Issue on Nothing Phone(2) (India units)

AmrikRoy · 2023-11-30T07:04:05+00:00

@Carl @Update Name @BikashNar @Rob ⚡️ @Derren Further details can be checked on the following link with proper video evidence: https://twitter.com/Subhra...

NHN

I’ve been in contact with Nothing today, London, chatted fairly strongly with Lewis who has told me they take this stuff seriously & he will get someone to contact me to look at replacing my device, let’s hope his pov is also reflective how the main office handles this.

I did advise the forum is littered with very annoyed owners & the feeling on the brand is becoming worse by the day.

Let’s see if it actually makes any difference.

For me a repair is not good enough, it’s been sold to me defective & I expect nothing short of a new handset with a flat screen, I can’t even sell mine like this tbh, plus all the issues like audio & touch going on & more.

Gun_Put

NHN Good for you!

Hope Lewis follows through.

And I also hope that N wakes up to the reality that there are many owners who are annoyed that their phones have many defects inspite of claims of top class build quality & the software too is littered with bugs & shortcomings despite all claims of top notch software.

Looks like no one from the senior management has bothered to go thru the community posts & apprise CP of how buyers feel about his flagship product.

N has a long way to go still, it seriously need to get their act together.

NHN

Gun_Put Yeah I’d like to believe he will convey this strongly, but how they take him seriously or not I wouldn’t know, but if they took a moment to read at least 3 threads on the forum, they’d understand completely the sentiment overall.

I’ll give them til the end of the week, if Nothing then I’ll call again or just go in, only illness halted a visit to the store personally tbh which worked in his favour as I’m not in the mood for BS tbh.

HarshitGautam

AmrikRoy

Check my screen also , not only that after applying Tempered we have bubbles tooo

HarshitGautam

AmrikRoy

i got dead pixels on the screen within a months after buying it also i have bubble on the screen after i put temper on

HarshitGautam

I bought phone 2 within a month i can see dead pixels all over my screen and the customer service refused to help. It’s such a bad experience after buying this phone, it’s just not me but a lot of people because they have used cheap screen in indian version

Also on the screen there are multiple bubbles after installing the tempered glass but they are saying we are not responsible for it.

@Carl @changename Nothing Phone Series Nothing OS

HarshitGautam

AmrikRoy

I have bubbles all over on my screen.

HarshitGautam

HarshitGautam acording to the service center which i have visited it is not at all a fault its my issue that i am using tempered , this is what you’ll hear when you go to service centre

HarshitGautam

HarshitGautam They refused to help in this issue ? what am i supposed to do now?

NHN

HarshitGautam Keep on at Nothing on social & YouTube, tag influencers who will hopefully get this story out there as this is exactly my point, they’re voiding themselves of all responsibility towards these issues & I’ve been saying this for months.

They don’t respond to feedback, support, etc, they’re completely ignoring the screen issues.

This is utterly shxt of Nothing to act in this way towards loyal & new customers who put there faith in the brand, we can’t even offload the phones tbh.

NHN

That is shocking, honestly not only the state of the phone but the customer service.

The fact Nothing had tempered glass for sale for their handsets on their official store proves there is nothing wrong with using these to protect the screens.

However, as the phone screens are not flat, it is showing the disaster that is these screens.

As for the pixel situation, I’m at a loss for words, that is truly rubbish, you need to out these all over social media & tag nothing & Mr Pei almighty…….

This guy has allot to say for himself, jetting around the world to shows & clearly he’s got lost in his own ego to forget he does actually head a handset company, not a beer company & he needs to get a handle on this now.

HarshitGautam

akhilVinayak_s

Service and product both are very bad i don’t know in the world but at least in India. This is the condition of the phone just after a month can you imagine the build quality and the precision they talked about blah blah…..nothing considered iphone as their competitors but they can’t even compete to normal Android phone like this kind of build quality. Shame on Nothing

NHN

HarshitGautam UK also has been terrible, hoping my call to them yesterday yields something, but I’m not positive ATM.

Yes the hype was huge in media, but what’s actually happened is way below expectations & I’ll be honest this is one of the worst releases I’ve seen in many many years.

They also couldn’t even find np2 order on there system, although they did email me the receipt, isn’t shown under my email address & no search by them could find anything, tbh it’s really coming across as a bit cowbiyish attitude to running a hardware company, if I worked this way I’d be unemployed on the street tbh.

NithinBaburaj

HarshitGautam my phone also has this issue. After 2 days of buying I found some colour variations in white background..some grey shades … I given the phone before 7 days of purchase in service center. They told me they can’t find any differences. And held it almost 6 days and give it to me back. They are saying no issue with the phone…but now it is coming more clearly. What to do. Never going to suggest this phone to anyone 🥲

SantanuBayen

HarshitGautam same with my nothing phone 2

Tom

Hey everyone. Our technical team conducted tests regarding the reported issue and found that similar issues occur on various mobile screens. Your phone’s screen is made of tempered glass, which includes several layers: a protective outer layer, a touch-sensitive layer, and a backlight layer. The tempered glass film itself, being part of this structure, can interact with external light sources in various ways, such as reflecting and refracting light. If there are substances like oil stains on the screen, they can further affect the light’s behaviour, diminishing its transmission. Rest assured, these are normal characteristics of the screen and do not indicate any quality issues with your phones.

Feel free to reach out to me directly via the private discussions feature if you have further concerns regarding this phenomenon and I’ll do my best to help.

AmrikRoy

I appreciate you conducting the tests, Tom . However, let’s clarify the actual user experience:

1. The pre-applied film was removed to examine the screen ripples.

2. The top surface of the phone’s display has been thoroughly cleaned, ensuring no oil or glue residue from the removed film protector.

3. When exposed to light, the reflection on the phone’s surface appears normal, akin to any other “FLAT” glass surface. However, upon examining the corners, specific ripples consistently appear, similar to the issues reported by other users. This issue was compared across various “FLAT” display phones like the Samsung S20 FE 5G, Galaxy M21 2021 Edition, and Realme Narzo 60X 5G, where no such “ripple” effect was observed.

4. Regarding the theory of different layers of the screen causing light refraction/reflection under the tempered glass, let’s hypothetically agree to that notion. Even so, why is there air leakage between the display surface and the tempered glass when a new piece (be it a 3rd party or official Nothing tempered glass) is applied?

5. One might argue that it’s a problem with the glue quality. However, it’s perplexing that every unit of tempered glass, irrespective of the brand (including Nothing), exhibits similar glue issues in the exact areas where the light reflection illusion is noticed.

Therefore, I urge your test team to collect handsets from affected users and conduct controlled lab tests to analyze and explain the findings definitively.

I hope this clarifies the situation and helps your team identify the root cause of the display ripple issue. 🙃

abcdefghijklmnopqrstuvwxyz

Tom why this only happens to Nothing phone display not to any other phone company display like samsung or your so called competitor iphone ??? This kind of pixel burn generally occurs after years of usages not within months.

AmrikRoy

Update on the ongoing matter:

I revisited the Kolkata service center where their lead technician reevaluated the problem and forwarded the evidence to Nothing’s technical team. After some days, I received a call from the service center confirming that they were granted permission to replace the display panel. The internal team acknowledged the presence of a ripple effect on the screen glass surface. (Likely because now it was re-escalated from upper management).

I made another trip to Kolkata to have the display panel changed. Before replacing it, they showed me the new panel for verification. Despite the new panel not being entirely flat (still having some ripple effects), it was an improvement compared to the one I initially received with the factory-sealed mobile handset.

Therefore, the display has been successfully replaced.

I’m grateful to the community members for keeping the discussion active and bringing it to the attention of upper management.

A special mention to Tom and @Derren , as it seems the issue here isn’t simply light refraction but rather a MAJOR QUALITY ISSUE from your vendor’s end. I have no complaints against the brand Nothing. It is the most optimized 8+Gen1 I am using; excellent battery backup and a well-tuned display. However, the issue needed acknowledgment, and “fortunately”, it gained the necessary attention in my case.

I extend my gratitude to Rob ⚡️ for re-escalating the matter to your internal team and for not selecting a “scientific explanation” as the best answer and marking the issue as answered.

PSYCHO

AmrikRoy i don’t think so they will take this responsibility, they are addressing it’s your issue and use phone without tempered glass

Gun_Put

AmrikRoy Well put.

There’s no getting away from the fact that a defective/substandard display panel is being used by N.

JaySipani

AmrikRoy I agree with you, I applied a dozens of screen protectors and all resulted into bubbles on both the screen edges. The last screen protector which I got yesterday somehow sticks perfectly but the guy applying the protector had to work really hard getting the screen protector applied properly, so yeah there is some issue with the Nothing screen, especially near the edges.

Also, when I watch a video on YouTube or any other video platform in landscape mode and especially whose play/pause buttons are near the edge of the screen, the screen is not that sensitive in that area, I had to really touch hard to make that button work.

GordonLutz

Haven’t noticed any defects whatsoever on my Nothing Phone 2, and am very happy with it. Would be happier if updates came faster though, lol.

Although it says India Units in the title and I ordered mine in Canada, but aren’t they all made in India anyways? At least that’s what I read awhile ago, just after I ordered mine. Actually I almost cancelled my order cause I actually thought they were made in China, but oh well.

PSYCHO

GordonLutz all set with Tempered glass?? Touch sensitivity fine?? Camera shutter button working well and fast????
I think you’re using Black colour. Lol

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