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11 days later

Hi,

Today I was using my mobile where charge was around 17 and suddenly my phone turned off and prompted me a error . Which I could not read as it stayed for couple of seconds and gave a black screen. Again I turned on and everything is working fine for now.

The battery is another thing where it drains as fast as it charges.

I really couldn’t believe this is happening as the phone is not even a month older. I did use redmi for 3 years where I didn’t notice any issues while using.

This is really unacceptable @carl pei

    Merged 1 post from Nothing phone(2) Crash.
    11 days later

    It happened to me today phone went off for some reasons all of a sudden when it was idle. Took the phone and kept pressing power button and a screen came up telling crash dump.bla bla…. Called the cust service and they said if only occoured once then no issues it’s a feature of the OS to shut automatically in case of any critical issues.. if it happens continuously they asked to contact the service center….

      7 days later

      SrsThewrongguy Crash dump mode is essentially a safety feature where the phone shuts down automatically in response to critical issues. It seems like you experienced a similar situation with your NOS 2.5.1. If it becomes a recurring problem, reaching out to the service center might be necessary.

        KarthicS_frm3up1Wsu It’s disheartening to hear about your recent issues, especially with a phone that’s not even a month old. Battery drainage and sudden shutdowns are indeed frustrating. Have you considered contacting customer support for assistance?

          OscarStone Experiencing sudden shutdowns can be quite alarming. It’s reassuring that customer service mentioned it might be a feature of the OS for critical issues. Keep an eye on the frequency, and if the problem persists, contacting the service center as advised would be a good step.

            Nothing won’t be able to help you in this. Try unlocking bootloader, flashing os via adb. Hope this would help. I fixed my phone 1 from same situation.

            I’ve had the NP2 for about 1 month now and it has happened to me twice. First time I woke up to find phone in crash dump mode, then when I tried to restart the phone it restarted but went straight to dead android (with red triangle). Had to hard reset the phone in boot mode (hold power and volume up key), and select Reboot phone option, then phone restarted normally.

            Second time happened last night, phone was just idle, and suddenly crash dump screen showed up. However this time no dead android screen fortunately. So just normal reboot and phone rebooted normally.

            OS crashes happen from time to time, but when the phone gets stuck in crash dump mode, even though the message on screen says the phone will restart automatically, is highly annoying.

            OS 2.5.1A - Pong.U2.5-231228-1342

            Update 2 Feb 2024 AM:

            wibian

            Happened again last night.

            I had just updated to NOS 2.5.2.

            Phone went into CrashDump mode (minidump) sometime in the middle of the night (2am-4am) as can be seen in the Battery Usage statistics. Upon holding power and volume up button, phone attempted to restart but encountered the Dead Android with red triangle. Had to perform a manual reboot of the device.

            I’m afraid this is starting to happen more often, and crucially in the middle of the night, which means my alarm won’t ring in the morning….

            NOS 2.5.2 - Pong-U2.5-240116-1446

            Update 2 Feb 2024 PM:

            Just happened again. Twice in the same day. Phone was in my pocket

                4 days later

                Happened with me today

                Software issue or hardware

                Reset reason is different

                This the worst phone that I have ever used, not reliable every 30-40 min that crash dump is happening. I never recommend to buy any nothing products. Even Nothing has worst service also.

                Just happened to me after 6 months of use. I was really, really happy with this phone, but this is concerning, to say the least. This never ever happened to me before with iPhone, Xiaomi… It says it will reboot later, but that can be minutes, hours, days…

                  5 days later

                  GuillermodeLamoPerez

                  I contacted support 2 weeks ago, they told me they had shipped an OTA update and asked me to download it and update (see screenshot).

                  OTA Build:

                  Demo Instruction video:

                  I followed the instructions and updated, and the phone felt stable since and issue no longer occurred. HOWEVER, last night the issue happened again…..woke up to find phone in Crash Dump mode. No reset reason showing.

                  I have contacted support again.

                    I have faced crash dump issue with nothing phone 1 .visited customer care they told it is mother board problem which cost around rs 23000 .waste of money .

                    It’s being the same for me 🙁, I was so happy with the experience so far, but I’m experiecning crashes everyday, it’s been more than 10-12 crashes so far. No error message nor reason, just crash dump mode. Support doesn’t seem to know what to do and I don’t know which phone could offer me a simmilar experience for the price (650€) nowadays.

                    Hope they find a solution quickly.

                    Update: Any update on this issue?