Crash Dump Mode - Phone 2

Virendra_Carpenter · 2023-12-22T02:47:32+00:00

Upon waking up this morning, I was dismayed to find my phone stuck in crash dump mode. This unfortunate situation led to the critical alarm I had set being c...

PranoyPaul

Happened with me today

Software issue or hardware

Reset reason is different

RenishPatel

wibian same problem in nothing phone 1

RRupam

This the worst phone that I have ever used, not reliable every 30-40 min that crash dump is happening. I never recommend to buy any nothing products. Even Nothing has worst service also.

GuillermodeLamoPerez

Just happened to me after 6 months of use. I was really, really happy with this phone, but this is concerning, to say the least. This never ever happened to me before with iPhone, Xiaomi… It says it will reboot later, but that can be minutes, hours, days…

wibian

GuillermodeLamoPerez

I contacted support 2 weeks ago, they told me they had shipped an OTA update and asked me to download it and update (see screenshot).

OTA Build:

Demo Instruction video:

I followed the instructions and updated, and the phone felt stable since and issue no longer occurred. HOWEVER, last night the issue happened again…..woke up to find phone in Crash Dump mode. No reset reason showing.

I have contacted support again.

mandavavaibhav

I have faced crash dump issue with nothing phone 1 .visited customer care they told it is mother board problem which cost around rs 23000 .waste of money .

RafaelMartin

It’s being the same for me 🙁, I was so happy with the experience so far, but I’m experiecning crashes everyday, it’s been more than 10-12 crashes so far. No error message nor reason, just crash dump mode. Support doesn’t seem to know what to do and I don’t know which phone could offer me a simmilar experience for the price (650€) nowadays.

Hope they find a solution quickly.

Update: Any update on this issue?

wibian

RafaelMartin - I’ve continued to experienced crashes. Mostly overnight when I’m sleeping - I wake up to find the phone in Crashdump mode, which meant alarm didn’t ring and I woke up late for work 😠 💢 😢

Support told me to bring back to store for repair/replacement. They cannot help further. 😞

I purchased the NP2 from a reseller and since there is no support centre in my country (New Zealand), I will have to take it back to the reseller. I intend to do so soon.

AmmarPoonawala

Please help!! I am having a lot of Crash Dump on my PH2 lately. I have noticed that it happens when i am on call in a moving car. Few times i was on call using car’s Bluetooth and it crashed and few times it has happened without been connected to to Bluetooth.

lexlexus

I never had serious problems with the phone like you describe, but the quality of the camera is similar to cameras on on phones costing less than half. The only thing on the phone that is correct with the price of it : the display. Software from Nothing is really poor.

How many reasons do we need in order to not choose Nothing for our next phone?

marvelFrancis

Just now same thing happened to my phone also.

SairamchanduDadala

I recently bought a phone about 2 months ago, and today it suddenly powered off, displaying a message saying ‘crash dump mode’ and it won’t power on. I tried rebooting the phone by pressing the power up and power buttons, but it only displays the Android logo with no command prompt. I’m really worried about what could be the reason behind this. I didn’t do anything; I was just busy with my work, and I suddenly looked into my phone, and this happened. Can anyone please explain what’s wrong with my device

Kastello

SairamchanduDadala Hey,

normally your phone should reboot after collecting the reason for the crash. Please contact the support via https://nothing.tech/pages/contact-support if it doesn’t boot at all or use the built in feedback form via Settings, select System, and then choose Feedback.

wibian

Kastello Normally it should have a reason. But as you can see from the screenshots above, there is no reset reason. So the phone stays in crash dump mode for many hours. If I don’t manually reset it, it will stay like this for a whole day. My device is now crashing every night pretty consistently. It crashed last night again. Usually around 3-4am in the middle of the night so I will only notice when I wake up. Due to the crash, I have missed my alarms and woken up late for work. I just updated to NOS 2.5.5 so will see if it crashes tonight.

There is no support centre in my country (NZ) and the authorised retailer I bought it from does not have any more stock to replace, so I will probably just get a refund and I buy another more reliable brand. Very unfortunate as I am a big fan and had high hopes for this product but this is such a let down.

Kastello

wibian Did you try to contact the nothing support via https://nothing.tech/pages/contact-support ?

Narendra_nanda

@changename support india

i faced same crash dump mode issue with in week of i purchased nothing 2 with 12 GB ram 512 Disk in india

After contact service center person they said mother broad issue will replaced the mother broad but i asked as it is purchases recently provide replacement but they are saying check brand person when we contact brand they are saying service center need to confirm like this 48 hours passes still no one give me any solution.

I have asked Brand and Service center persons , if we repaired the defect product can you give guarantee and assurance the issue will not repeat again for that also they not provided any solution,

As i spend hung amount for this defect product expending replaced product

Can any one of Nothing higher person who know all details can contact me and resolved the issue

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