Upon waking up this morning, I was dismayed to find my phone stuck in crash dump mode. This unfortunate situation led to the critical alarm I had set being completely missed. I am perplexed and frustrated by the extent of the operating system issues that led to this inconvenience. The experience has left me questioning the reliability of this phone, and I’ve decided that I won’t be considering purchasing any devices from this brand again. It’s disheartening when a technical glitch disrupts such important aspects of daily life, and I expected better performance from a device that I rely on daily.

Device - Nothing Phone 2

Software - 2.5.1

Build No. - Pong-U2.5-231208-2206-IND

Related discussions

The same happened with me….i got my motherboard changed but still the crash dump thing comes again. Also my display is not completely flat i cant even use a tempered glass…..worst quality of a device i had ever used.

    5 days later
    11 days later

    Hi,

    Today I was using my mobile where charge was around 17 and suddenly my phone turned off and prompted me a error . Which I could not read as it stayed for couple of seconds and gave a black screen. Again I turned on and everything is working fine for now.

    The battery is another thing where it drains as fast as it charges.

    I really couldn’t believe this is happening as the phone is not even a month older. I did use redmi for 3 years where I didn’t notice any issues while using.

    This is really unacceptable @carl pei

      Merged 1 post from Nothing phone(2) Crash.
      11 days later

      It happened to me today phone went off for some reasons all of a sudden when it was idle. Took the phone and kept pressing power button and a screen came up telling crash dump.bla bla…. Called the cust service and they said if only occoured once then no issues it’s a feature of the OS to shut automatically in case of any critical issues.. if it happens continuously they asked to contact the service center….

        7 days later

        SrsThewrongguy Crash dump mode is essentially a safety feature where the phone shuts down automatically in response to critical issues. It seems like you experienced a similar situation with your NOS 2.5.1. If it becomes a recurring problem, reaching out to the service center might be necessary.

          KarthicS_frm3up1Wsu It’s disheartening to hear about your recent issues, especially with a phone that’s not even a month old. Battery drainage and sudden shutdowns are indeed frustrating. Have you considered contacting customer support for assistance?

            OscarStone Experiencing sudden shutdowns can be quite alarming. It’s reassuring that customer service mentioned it might be a feature of the OS for critical issues. Keep an eye on the frequency, and if the problem persists, contacting the service center as advised would be a good step.

              Nothing won’t be able to help you in this. Try unlocking bootloader, flashing os via adb. Hope this would help. I fixed my phone 1 from same situation.

              I’ve had the NP2 for about 1 month now and it has happened to me twice. First time I woke up to find phone in crash dump mode, then when I tried to restart the phone it restarted but went straight to dead android (with red triangle). Had to hard reset the phone in boot mode (hold power and volume up key), and select Reboot phone option, then phone restarted normally.

              Second time happened last night, phone was just idle, and suddenly crash dump screen showed up. However this time no dead android screen fortunately. So just normal reboot and phone rebooted normally.

              OS crashes happen from time to time, but when the phone gets stuck in crash dump mode, even though the message on screen says the phone will restart automatically, is highly annoying.

              OS 2.5.1A - Pong.U2.5-231228-1342

              Update 2 Feb 2024 AM:

              wibian

              Happened again last night.

              I had just updated to NOS 2.5.2.

              Phone went into CrashDump mode (minidump) sometime in the middle of the night (2am-4am) as can be seen in the Battery Usage statistics. Upon holding power and volume up button, phone attempted to restart but encountered the Dead Android with red triangle. Had to perform a manual reboot of the device.

              I’m afraid this is starting to happen more often, and crucially in the middle of the night, which means my alarm won’t ring in the morning….

              NOS 2.5.2 - Pong-U2.5-240116-1446

              Update 2 Feb 2024 PM:

              Just happened again. Twice in the same day. Phone was in my pocket

                  4 days later

                  Happened with me today

                  Software issue or hardware

                  Reset reason is different

                  This the worst phone that I have ever used, not reliable every 30-40 min that crash dump is happening. I never recommend to buy any nothing products. Even Nothing has worst service also.

                  Just happened to me after 6 months of use. I was really, really happy with this phone, but this is concerning, to say the least. This never ever happened to me before with iPhone, Xiaomi… It says it will reboot later, but that can be minutes, hours, days…

                    5 days later

                    GuillermodeLamoPerez

                    I contacted support 2 weeks ago, they told me they had shipped an OTA update and asked me to download it and update (see screenshot).

                    OTA Build:

                    Demo Instruction video:

                    I followed the instructions and updated, and the phone felt stable since and issue no longer occurred. HOWEVER, last night the issue happened again…..woke up to find phone in Crash Dump mode. No reset reason showing.

                    I have contacted support again.

                      I have faced crash dump issue with nothing phone 1 .visited customer care they told it is mother board problem which cost around rs 23000 .waste of money .

                      It’s being the same for me 🙁, I was so happy with the experience so far, but I’m experiecning crashes everyday, it’s been more than 10-12 crashes so far. No error message nor reason, just crash dump mode. Support doesn’t seem to know what to do and I don’t know which phone could offer me a simmilar experience for the price (650€) nowadays.

                      Hope they find a solution quickly.

                      Update: Any update on this issue?

                        11 days later

                        RafaelMartin - I’ve continued to experienced crashes. Mostly overnight when I’m sleeping - I wake up to find the phone in Crashdump mode, which meant alarm didn’t ring and I woke up late for work 😠 💢 😢

                        Support told me to bring back to store for repair/replacement. They cannot help further. 😞

                        I purchased the NP2 from a reseller and since there is no support centre in my country (New Zealand), I will have to take it back to the reseller. I intend to do so soon.

                          Please help!! I am having a lot of Crash Dump on my PH2 lately. I have noticed that it happens when i am on call in a moving car. Few times i was on call using car’s Bluetooth and it crashed and few times it has happened without been connected to to Bluetooth.

                          Merged 1 post from Crash Dump Issue.

                          I never had serious problems with the phone like you describe, but the quality of the camera is similar to cameras on on phones costing less than half. The only thing on the phone that is correct with the price of it : the display. Software from Nothing is really poor.

                          How many reasons do we need in order to not choose Nothing for our next phone?

                          9 days later
                          9 days later

                          I recently bought a phone about 2 months ago, and today it suddenly powered off, displaying a message saying ‘crash dump mode’ and it won’t power on. I tried rebooting the phone by pressing the power up and power buttons, but it only displays the Android logo with no command prompt. I’m really worried about what could be the reason behind this. I didn’t do anything; I was just busy with my work, and I suddenly looked into my phone, and this happened. Can anyone please explain what’s wrong with my device

                            Kastello changed the title to Phone 2 Crash Dump Mode .
                            Merged 2 posts from Phone 2 Crash Dump Mode.
                            adbo changed the title to Crash Dump Mode - Phone 2 .
                            a month later

                            Kastello Normally it should have a reason. But as you can see from the screenshots above, there is no reset reason. So the phone stays in crash dump mode for many hours. If I don’t manually reset it, it will stay like this for a whole day. My device is now crashing every night pretty consistently. It crashed last night again. Usually around 3-4am in the middle of the night so I will only notice when I wake up. Due to the crash, I have missed my alarms and woken up late for work. I just updated to NOS 2.5.5 so will see if it crashes tonight.

                            There is no support centre in my country (NZ) and the authorised retailer I bought it from does not have any more stock to replace, so I will probably just get a refund and I buy another more reliable brand. Very unfortunate as I am a big fan and had high hopes for this product but this is such a let down.

                                7 days later

                                @changename support india

                                i faced same crash dump mode issue with in week of i purchased nothing 2 with 12 GB ram 512 Disk in india

                                After contact service center person they said mother broad issue will replaced the mother broad but i asked as it is purchases recently provide replacement but they are saying check brand person when we contact brand they are saying service center need to confirm like this 48 hours passes still no one give me any solution.

                                I have asked Brand and Service center persons , if we repaired the defect product can you give guarantee and assurance the issue will not repeat again for that also they not provided any solution,

                                As i spend hung amount for this defect product expending replaced product

                                Can any one of Nothing higher person who know all details can contact me and resolved the issue