Nothing needs a proper technical support escalation system — here’s why.

sumukh_kulkarni3 · 2025-12-04T05:52:12+00:00

I think it’s time we openly talk about this. When we report issues through Settings → Feedback, a ticket is created — but based on my experience, it’s almost always routed to a non-technical support team. And the responses we get are honestly pathetic. Totally irrelevant replies, generic troubleshooting steps copied every time, and the most annoying “factory reset your phone” solution for literally every issue. I’ve reported 3-4 real bugs so far in Nothing OS 4.0 — bugs that are also reported by dozens of users in the community. And for all of them, the only response I got was: ➡️ “Please visit the service centre.” How exactly is a service centre supposed to fix software bugs instantly? For my recent Android Auto issue after updating to Nothing OS 4.0 (again, widely reported by others), support even went as far as blaming my car instead of accepting the issue and forwarding it to the development team. And here’s the real problem: 🚨 User-reported issues are NOT reaching the development team. They’re getting lost in long, repetitive, back-and-forth email chains. I have proof — and I’m sure many others do too. After multiple rounds of irrelevant replies, any customer will eventually lose patience, stop responding, and the ticket gets quietly closed. No resolution. No analysis. No escalation. Every single reply is just: Generic template response Basic troubleshooting Zero technical investigation No communication to the engineers who can actually fix the problem This system is broken. ✅ The only workable solution: Create a dedicated technical support escalation team whose sole job is to analyse user-reported issues and forward verified bugs to the development team. I’m absolutely confident about this: If these issues reach the developers, they will fix them. The problem isn’t the dev team — the problem is that the reports never reach them in the first place. Until this gap is fixed, genuine bugs will continue to go unnoticed, customers will continue to get frustrated, and Nothing OS will continue to carry unresolved issues that could have been fixed months earlier. Nothing can do better. Nothing should do better. And it starts with proper technical support.

Bifrost

themountofmint can that battery information be accessed by third party apps also Vs the native UI? What’s critically in having it on native UI in EU region?

I’d think Devs should focus a bit more on software to give a core temperature reading on status bar (as after Nothing OS upgrade, there’s countless reports of devices heating up alot beyond normal operating temperature)

also the expandable notification island on the status bar is also genius/dope imo.

Also maybe a quick settings button to ‘clear cache’ since that’s the most common remedy I’ve observed for many glitches

Nothing company should not have persons on the community foreign in defense mode but they should be taking notes of user feedback and what would be desired on the Nothing OS.

Forget Oxygen OS & Color OS.. compare to Graphene OS..!

themountofmint

Bifrost so I was just talking about feedback messages at first, and I thought this can be related to a certain regions🤷🏼‍♀️

But yeah, I totally agree with you. They should do something with optimisation (not for me as mine works great, but for other users) and real improvements, not just a new stock app

Sergio_NpbMkKfUso

pravyp Sorry if I missed it but what issues are you actually having? I’m using Earfuns on OS 4 without any problems.

Ideally you should raise a separate thread on this and this one is about Nothing Customer Support experiences…

pravyp

Sergio_NpbMkKfUso since i updated to 4.0, the Bluetooth audio levels are too high even at the minimal setting while using earbuds. There is a separate thread on Nothing 2a. I have added here because of the pathetic customer support i received

jamshi993

sumukh_kulkarni3

I already mentioned in my original complaint that my phone is running on Nothing OS 4.0 (latest version). But still I received a reply asking me to “check for system updates,” which shows the responses are just copy-paste templates and not actually based on what we report.

This is exactly the issue many users are facing:

We explain everything clearly, attach screenshots, mention the software version, but the support team still sends the same repeated steps like clear cache, clear storage, restart, reset, update software, even when we’re already on the latest build.

Because of this, most bugs never get properly acknowledged

sumukh_kulkarni3

jamshi993 Exactly!! Spot on!!

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