Phone (3a) Series | Order Confirmation/Delays

I ordered mine on 12.03 and on the website there was a message with “shipments after 31.03”.

On 20.03 I got an email with the delay and it said that they will ship it on 21.03 .

It was shipped on 21 and arrived on 26.03.

So for me in Europe it was a 2 weeks wait.

Anyone having issues with an international order?

I ordered on March 4. They shipped on March 10. It seems the package arrived to the country on March 11, but hasn’t moved since then. Support doesn’t seem to know what’s happening, and not sure how much time it will take to get a refund.

Tip: if Mercado Libre is available in you country, buy there instead from the official Nothing store (if also available in your country). I did that, and the phone arrived in 2 days. Phone 3a and 3a Pro were available to buy in Mercado Libre around a week after released in Nothing’s Website.

I (pre) ordered Nothing (3a) on 20th March 2025 and the shipping mentioned “from” 22nd March 2025. Received order confirmation on 23th March. Waited for 2 days on delivery date and only then noticed this is totally new model release and its “pre-order”. While checking the website and my order confirmation, I realized the limited pre-order gifts is on “first-come, first-serve basis.” And the email on order confirmation did not mention if the gifts are included.

I’ve sent 4 emails to support ([nothing@sah.capital](mailto:nothing@sah.capital)) to confirm if the free gifts are included as I would like to cancel if not included.
Reason: Malaysia local telco provider (Yes!) https://www.yes.my/devices/
providing same price phone with free gift now. I can buy directly with the free gift right now and with the desired data plan included.

But Nothing is holding my order in ransom with no replies if the free gift is included (i dont mind waiting for delivery delay). If they can confirm if no free gift, i can just cancel and buy direct RIGHT NOW with preferred data plan.

The devices at my places are being sold out with very few stocks remaining. Very frustrating with lack of clarity, im waiting for a reply. Anyone know any contact of the customer support service or where to escalate on

1. order confirmation
2. cancel and refund process (if telco device out of stock and if online order no free gift)- since they havent even confirm delivery.
3. if can change variant White to Blue or Black with pre-order free gift intact?

-Muvan
First time Nothing Customer.
Still Nothing from Customer Service.

Muv Hey
If the free gift was included it would be on your order confirmation as an additional product

Muv

Can anyone share or confirm their

1. pre-ordered email confirmation from nothing did (not) include itemization of free gift (Buds, case, extended warranty etc]?
2. Did you actually receive the free gift but just not included in the confirmation email reply?
3. Also, is the download invoice link working? Mine giving “bad request error”

Advice and experience sharing appreciated.

Muv , I’ve had a bad experience with Support too. I wish you luck. Try with the Support contact form at https://nothing.tech/pages/contact-support if you haven’t yet. It will create a Support ticket and they’ll contact you in 1-2 days as per my experience. Then, they also reply in 1-2 days when you have more comments/questions, but they don’t actually answer any question, and only provide copy/paste apologies and non-answers.

FlyFree ya support is worst send auto generated messages everytime