Ear (a) - battery discussion

dudeJr · 2024-08-06T19:17:53+00:00

Recently I have updated the latest firmware for my ear (a). After that left ear bud charges upto 90%. If I put the left earbud alone in the case it will charge upto 100%. Another problem is left earbud draining very fast than right ear bud. Is there any way to fix this?

BobLowmax

My seller agreed to honor the warranty on my Nothing (a) right earbud, which has a battery life of 15 minutes. My seller is asking me to wait a month for the repair to be completed, but China is so far away!

When they come back, I will check the firmware version and look for any signs that the earbud has been opened.

NothingHater123

EdineAmmar its actually a 3.85v li po battery. do not use 3.7v ones. LIR1140 3.85v battery would be ideal but a lower capacity one 1040 35mah i think is more available. its good enough to bring the dead earbud back to life.

yeah everything works fine once the battery is replaced. i used a lower capacity one so it doesnt really last as long as it did originally … maybe 1h less on ANC on and max volume.

Prabhuji_swayam

Nothing Ear(a) Battery drain issue & worst service centre experience

Dear Nothing Customer Service Team,

I am writing to formally raise my concern regarding the unsatisfactory experience I had at your authorized service centre in Surat for my Nothing Ear (a), which is still under warranty.

The issue I reported was that the left earbud is not working due to a battery-related problem. However, instead of addressing the core issue, the service staff pointed out a minor surface stretch (less than 5mm) and unreasonably considered it a “crack” and “physical damage.” Based on this, they refused to process my warranty claim. They didn’t even checked & try to repair the buds & just refused for replacement.

This reasoning is neither justified nor acceptable, as the minor stretch is purely cosmetic and has no logical connection to the internal battery issue I reported. The refusal to honor the warranty under such grounds reflects poor service standards and has left me extremely dissatisfied with both the behaviour and the response of your service team.

I request you to:

1. Reassess my case and arrange for a fair resolution/repair/replacement of the earbuds under warranty.

2. Provide clarity on your warranty policy regarding such superficial scratches that do not affect product performance.

3. Take corrective action to ensure such unjustified refusals do not happen to other customers.

As a customer who trusted the Nothing brand, this experience has been highly disappointing. I strongly urge you to look into this matter on priority and provide a satisfactory resolution.

Looking forward to your prompt response. I’ve also Mailed on your service ID but still nothing helps. I’m attaching the photos of my earbuds for your reference to let you know, How fraud & misleading your service Centre persons are.

I’m just Frustrated with your Bad quality products & service centre facility.

BobLowmax

Having serious battery life issues with my EAR (a), my retailer took them back under warranty. I just received them and see that they are brand new in their original box and have not been repaired. I now have more than satisfactory battery life. The problem was indeed with the batteries.

birparkasharora

dudeJr Facing same issue.

MarshallKharbani

Hi, bought an ear (a) 2024 buds last year in the month of August and now under a year I guess from June I have been having the battery issue. The right bud goes 100% to zero within 20 mins..

Hey can any one suggest me some help..

BobLowmax

MarshallKharbani

I had the same problem, so I contacted my retailer and they agreed to honour the warranty. It took a while, but I received a new pair of Nothing EAR (a) earphones in their original packaging. Since then, I’ve found the battery life to be more than satisfactory. Clearly, there was a quality issue with the batteries.

m_ali_farooqi

Hi everyone,

I’ve been using my Nothing earphones (Ear(a)) for almost a year and both earbuds worked perfectly fine until recently. Now the left earbud’s battery lasts only 10–15 mins with ANC on and about 30 mins without ANC, while the right earbud still works normally (1hr+ battery life).

I’ve tried resetting the earbuds and cleaning them, but the issue persists.

Has anyone else faced this problem, or does anyone know the best way to get this fixed?

Thanks in advance!

SRM_008

The main question is what to do after year?
This is not a cheap product for India. They should at least replace the batteries for every ear (a) user.

BobLowmax

SRM_008 For this to happen, Nothing would need to acknowledge this battery issue and recall the faulty earphones for replacement.

SRM_008

BobLowmax that carl bhai won’t do. He can’t accept the faults in his companies products.
Mine is already out of warranty, still running solid but I have started experiencing less running time. I hope some local technician can replace the batteries because service centers just rejects the claims even with minor scratches.

BobLowmax

SRM_008 During the warranty period, you can contact the seller. That’s what I did. It took a while, but in the end he sent me new Ear (a) earphones. I don’t know if it was my seller’s decision or Nothing’s decision to replace them. With these new ones, I have more than adequate battery life.

Outside of the warranty period, it’s Nothing who decides, and at the slightest scratch, they refuse.

SamarthDhanuka

Seems like I am joining this thread pretty late but I’ve been facing the same issue for more than a month now. I contacted the help desk and they provided a list of useless checks, which this thread clearly points was not the issue. Later they asked me to visit the service center, which as soon as they found out that the device was out of warranty they said that nothing can be done and it has to be replaced at my own expense. God knows what makes them think I’m willing to purchase the same device from them, let alone any other Nothing device. I mailed them with the response from the service center and now it feels like they have a bot replying to the mails because they have repeated the same text from the previous mail, asking me to visit the service center. Not just that, the price quoted by the service center for a replaced device is higher than a new Nothing Ear (a) on Flipkart (Nothing’s official online sales partner in India, Amazon’s competitor). Used to love Nothing but I think I’m done with this brand now.

JaehoShim_ACE_

The battery on the left earphone is falling out.
If you use it for 30 to 40 minutes, there is a difference of up to L 5% : R 65%.
I've asked Nothing Support twice, but I've only received an email saying I'll answer within 24 hours, but I haven't received an answer.
There seem to be a lot of people in the community who have the same problems as me.
The quality of response to consumer inquiries is too poor.
Does this make it a global company? It looks like a company that prints and sells other cheap products even though it's not that cheap. I'm disappointed. I can't recommend it to people around me. If someone buys it, I think I'll stop them

DavidPatra_c

I recently got the ear(a) , yesterday as of making this post, and the right earbud isn't charging past 70%, I've seen others have some issues too but not from day one, at least not this bad

panconshansho_v

Hi, I’m interested in buying the Nothing Ear (a), but after seeing this post I’m starting to have doubts. Has a new update been released or something? This would be my first TWS, and I want one with good sound quality and good durability.

Bukubuku

panconshansho_v Don’t buy it yet, the battery issue is still persistent

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