Enhancing the Nothing Phone (2) User Experience from an Indian Perspective

Spike · 2023-12-22T06:42:35+00:00

Hey Nothing Team, I've been using the Nothing Phone (2) for a good amount of time, and I've got some thoughts on how things could be improved. Some might sound a bit salty, but it's all in the spirit of **constructive feedback**. After all, I do relate to Nothing's vision and want the best for the brand as a tech enthusiast who believes in its potential. * The **quality control** for the Phone (2) here in India is a bit off compared to other regions and needs improvement. Some phones right out of the box have gaps in the back panel frame, and few units have uneven screens (screen protectors are a pain to put on – bubbles are appearing). And there's this screen retention or burn-in issue in a few phones – not cool. * **Technical support and repairs by F1 Solutions in India aren't great either**. There was a recent incident where F1 people messed up a user's Phone (2) during a repair, and it was a real fight for the user to get a replacement (including filing a lawsuit). Lots of users have shared similar stories about the service centers not doing their job right. * I strongly believe that the **brand should promptly establish its own service centers in major metropolitan cities across India**. The focus shouldn't solely be on areas with the highest population; equal attention should be given to all users. Initiating this process with major cities would be a commendable first step. * **Customer support through email here needs a big improvement**. They seem kinda lost and reply like robots when we give feedback (related to bugs or feedbacks via feedback form. We need folks who get the tech stuff, can pass on feedback right, and know how to help us when things get tough. * What if the brand thought about giving **free display replacements, especially for green line issues in the future for units out of warranty**? I saw it come up in the discussions on this platform. And what if they did it even if it's not our fault – like if the issue shows up after an update? This should also include **free service/repairs (for any part, even the motherboard) if issues pop up during an update when our unit is out of warranty. OnePlus is doing it, so why not Nothing?** * **I feel there has been a recent communication gap regarding the delay in Android 14 update**. For instance when the brand announced the Android 14 update for the Phone (2), it was later halted due to certain concerns. However, it would have been **beneficial to inform users about the delay and the reasons behind it**. This **would have prevented repeated user queries and provide transparency about the issues faced during the rollout**. If its gonna take longer its fine but just tweet or make a post via the official channels so that users are aware. * Also, gotta talk about the **initial pricing strategy for Nothing products including Phone (2) in India**. It needs to be sorted out in advance. The brand is getting some **huge disappointment from early buyers** when the price dropped big time in less than 5 months. You know it already right? It kinda **hurts the brand value**. India's a tough market, and high prices at first, followed by a big drop for low sales, bums out the early supporters and those who believed in the brand. **The brand's must keep the products worth its value**. Here's hoping for good things with future products. I do believe that working on these aspects could help the brand stand out and become the preferred choice for many of the potential buyers and existing users for buying future Nothing products. Just wanted to express my thoughts. Thanks for taking the time to go through them 👍 Cheers 😄

Anurag_Nothing2

That is so true. My device also has the gap in back panel and it really bummed me out when I saw a significant price drop in under 3 months since the launch, HUGE DISAPPOINTMENT. Also since there is a delay in Android 14 update, why don’t you provide us with security patch and bug fixes instead. I also raised issues regarding my device for which I just got automated replies and no help. Also I don’t know if its just me, the files and documents on my device gets deleted on its own for no whatsoever reason. Lastly I would really appreciate if we could have separate app of nothing community for complaints and feedback.

SunilThori

Anurag_Nothing2 go to settings and check if storage manager is enabled , that’s the one option that deletes files after some days without warn automatically 🙂

caffeineash

We should make this the top post bu liking and commenting once the new board observer is selected

KhairulAlom

In my phone there is a small gap in back class at upper side …. After applying a template class in front side my selfie photo are now disappointed me 😞 ….and also charging speed good when phone is locked but if I am in a call or using phone then charging speed get reduced a lot in 2 min only 1 percent ….on the other hand performance is good I loved it 😊…

And also not getting updates …my last Android security update is of 1st October …

kamilaslihorin

Green line issues on Nothing phone 2. How could you improve user experience if there is no users because of this kind of problems

abcdefghijklmnopqrstuvwxyz

Spike i don’t understand why Nothing is ignoring complaints and suggestions by their user especially in India, they should have listen to us and acted like a reputed company but they are sleeping somewhere.

abcdefghijklmnopqrstuvwxyz

Spike ### screen issue is a major concern in Indian models

I have also faced screen burn in within days of purchasing my phone, which is very sad and the service center experience is also very bad Nothing team don’t even consider this as an issue is very wrong.
Not only me but hundreds of people have faced such problem especially in india and they are not taking any satisfactory action nor they are highlighting this as an issue it’s very wrong.

deepakpurohit_9e7mjPOymp

Aggree now they are bundle the Changer with np2 for some time for 12/256 veriant around 32k and I pay full amount for 512gb one but did not received any thing also in software development for this device is also bad or feel like ignored as np1 and np2a is still getting important updates like camera and battery improvement

Sakumo

Nothing see. Nothing TL;DR. Nothing forgets.

Nothing2unsatisfiedbuyer

Please provide us Gallery app. Google photos is annoying

Nothing2unsatisfiedbuyer

SunilThori I got scammed by flipkart in exchange offer. They said due to unknown reason they cancelled Exchnage. Also they said exchange is cancelled by official nothing seller of India. And no contact of seller of provided. Even Nothing didn’t take any actions.

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