About a week ago I had gone to an Exclusive Nothing service center here in Hyderabad, India. My Phone 3 is barely a month old. So I showed them the black crush issue by playing multiple videos from YouTube and OTT platforms. At first they brushed it off saying it’s the characteristic of the display and that it’s normal. So I showed them that it does not occur on other nothing phones using their own phones. Even their newer 4a series does not have that issue.
Anyways they said they will change the display under warranty and so they did. Before they sealed back the phone, they wanted me to check if the problem was resolved. But the issue was still there and again they started arguing that it’s the characteristic of the display and its in the YouTube video itself.
Like, how dumb do they have to be that they won’t acknowledge the issue even when I proved it to them that it’s not occuring on the other Nothing phones or a few other brand phones they had, why only on the phone 3?
So I asked them to report it to the next level of support whoever is incharge of these kind of issues. They started saying that it’s not an issue so we can’t report and even though if its an issue there should be proof of the issue like a video. Like bro, you literally saw it. You changed the display and the issue is still there. 😭
After they sealed my Phone and I was returning home, my Glyph button did not work🙁Guess the technician just broke something when fixing my phone or something). I had to go back again to the service center the same day and they took my Phone in again and after 3 hours of diagnosis, the technician came out saying I’ll be getting a new sealed Phone 3.
When I opened the sealed Phone, the first thing I did was to check if the Display issue was there in this device as well. And yes it was still there in this unit as well.😏
Anyways the reason why I wrote this lengthy post is because I want people to know that it is an issue and please do report it via the feedback in the settings. Even if the support executive presses and pressures you by contradicting the fact that its an issue, stay firm and tell them that it has to be fixed.
After about 15 email replies from my side, they finally forwarded the issue to the team.😌
Thank you for your attention to this Matter.
