Cheetosdust
So youâve been counting down the days until the 2-4 week period as well? đ
Still very excited to get the ear(1) for myself but Iâd be lying if I said the excitement hasnât died down a little. For one - I said to myself it wouldnât be hard to be patient to receive them, but now that itâs taking this long I have to say a 2-4 week wait time isnât a good customer experience. I wonder how feasible it would be to provide customers insider updates while they wait for their shipment? Wouldnât mind getting an email or something saying âyour ear(1) is on the way, look where it isâ and having an embedded video of some behind the scenes production or something like that.
And then thereâs a number of issues popping up which are slightly discouraging. It seems as though most are software bugs which is good, but I can only imagine how disappointed Iâll be if after waiting all this time my ear(1) show up with a hardware issue or even a serious software bug that doesnât get fixed right away.
I feel Nothing couldâve prepared slightly better. Their brand has been built on hype (With Carl at the helm, influencers alongside the whole way, etc) and now that hype has translated into greater sales volumes than they probably expected. Now theyâve seen that the customers and fans are here to support, so the ball is back in their court to rapidly scale up production and do whatever is needed to foster a customer journey that doesnât crush all the hype.
