I have the same problem and cleaning doesn’t help. This problem appears only on my Macbook Pro. iPhone and PC works perfectly fine, sound is 50/50 distributed. But Mac’s ratio is about 20/80. Couldn’t find any solution to this problem yet.

    6 days later

    So hello

    Ive been expiriencing the same problem. It only happened quite recently like a couple minutes ago but idk whats the cause. But it probably doesnt matter. I would like to learn about the toothbrush metod because idk what the hell to do like i have to disassemble the earbud or something? Well im quite lost and i cant find any relevant information online so i came here.

    For those wondering ive got the Nothing Ear stick for about 2 months and its the right earbud the sound is just crap and its very quiet.

    So thanks a lot for any replies.

      So i just take a tooth brush and brush the metal part?

      Edit;

      Well ive tried it and sadly it didnt work maybe ive used a tooth brush that was too soft but the issue still remains but its a little better now.

      I will try to use a different toothbrush

      Hi, im gonna writting for some one help me with contact a support staff or some one can help me with a support services or where i can go to repair my ear(stick) im tried to contact by email or whats app and no one response me, it is a bad service desk

        Merged 1 post from My right ear phone the sound is too low.

        RavenCrow hey, you should try the suggestion mentioned above first, it worked for many members 🙂

        a month later

        LOL, when I read the solution here.

        I was like.. come on.. what do you take me for.. you don’t think I haven’t already tried to clean them, even with a cotton swap and some isoalcohol before I came looking online… so I was nahh, my problem is way more fundamental… there is something seriously very wrong with them “Ear Stick” and though I need to hardware reset these sick puppies…. but whatever I tried to clean the grills again with some fine brush from a micro brush that are used to clean showerheads.. and yeah, dang it did it…works fine

        Thx guys.

        I used these from eBay or Aliexpress that I already had (cost like a dollar or two delivered incl. VAT)

        Micro Nylon Brush Bathroom Shower Head Cleaner”

        - or you can use those tiny brush sticks for cleaning certain dental gear that are in many supermarkets.. also looks like a thin plasticstick with some tiny round hairs/brushes around it… my toothbrush had to big brush’es to work well with these tiny groves in the grill..

        Great to have my Ear Stick back with full equal momentum..

        Guys, trust me i was like this aint gonna work since i tried rubbing alcohol with a cotton swab and even tried resetting the ear stick but it wont work then before trying to contact service help from nothing, i went for the blogs on nothing forum and here I’m saying that this completely works dude ! Y’all facing the issue should definitely give it a try ! Just use a normal toothbrush make sure the bristles are not thick enough and would pass through the grill , and just use the tapping method that would push the dust in the grill inside and then just brush it normally on the outer side. It works like a charm 😀👍🏻

        This is insane! I tried it, and it worked! Not only that,I did it with my old earphones that I thought broke, and now both pieces work perfectly again! I wish I knew about this solution sooner, to think it just gets dirty, but not enough to see it’s dirty

        Thanks for the solution everyone!

        a month later

        Hi everyone, I have a question. but do you put the earpiece with the red dot in the left ear or the right? If I put it in my right hand as the manual suggests I hear the volume very low.

          Louis ☕️ changed the title to Low volume on right bud .

          Matt Hi Matt, you should put the earbuds in the appropriate ears. Nothing’s buds are colour coded, so the red one will always be suitable for your right ear. If you’re experience slight issues in sound quality, I would reach out to support for further assistance 🙏

          • Matt replied to this.

            Louis ☕️ It’s as I suspected, in fact if I put the one with the red dot on the right I don’t feel anything..

              Matt Sounds very strange, might be that there’s an issue with the hardware in this instance so support will be your best bet. Hopefully, you can get it sorted 🙏

              • Matt replied to this.

                Matt sometimes it’s the most simple solutions, pleased you managed to solve it!

                12 days later

                Hello, I use headphones Nothing ear stick , bought new. After 2 weeks, I had a problem: the right earphone began to sound quieter than the left, and the noise suppression stopped working, although it can be activated.As I understand, the main speaker (large) on the right earphone does not work, what should I do with them? Should I take it for repair?

                Clean it using clean soft brush. (Toothbrush, make-up brush etc.)