🚨Issue fixed 🚨

Blitzkreig · 2022-07-07T02:54:24+00:00

Ear (1) firmware update seems to have fixed the issue regarding frequent pausing of audio. Been using it since a few hours now but didn’t face the pausing ev...

ken_k

specbug

Hey there. I’ve only had my black ear 1 for 1.5 days and I am seeing a battery discrepancy between the left and the right too.

Looking back through the posts it seems this has been an issue in this forum since August and there has been firmware updates to address, but it seems this is still W.I.P

I hope I don’t have a hardware issue but not discounting that yet .

Kastello

Rudi

Hey Dylan_B
Happy to hear that you’ve received your replacement but sorry to hear about the crack, that’s quite odd. About uploading a pic, are you getting an error message? Let me know a bit more so that I can find out exactly what’s going on. 👍️

Hi there ken_k
Thanks for reaching out here to get some help. The battery discrepancy could actually indicate a known fault, related to hardware. Rest assured, you should be contacting our support team and they’ll be sorting that out for you. While you’re here, I invite you to check our other threads, to leave your contribution. 😄

Hi FilipJacobson that version isn’t our latest FW yet - it’s rolling out quite slowly, I must say. So please keep an eye for when it drops and let me know how the buds perform once you’ve installed it. 🙏

Dylan_B

Dylan_B Received my replacement pair! Really happy to report they’re all working, but noticed subtle differences, my hinge feels more “inset”. Upon closer inspection, I noticed a crack in the bottom right (as you look at it) - I will reach out to customer support to notify them, but has anyone else seen something similar?

(I cannot upload a photo? - Any help @Rudi ?)

ken_k

Rudi Hey Rudi- thanks for your response. I contacted the support team over the weekend, so hopefully I will hear from them this week. Have to say a sigh of relief that it is a known problem and something that can (hopefully) be done to deal with it 👍

Dylan_B

Rudi Hey! Thanks for your reply, I’m struggling to upload the photo and recieving an error message, if I try though the picture button, it asks for a link, which doesn’t actually upload when I attempt to!

I’ve emailed CS and attached an image there 🙂

Rudi

Hey Dylan_B
Thanks for getting back to me. I’ve been unable to reproduce the upload issue, mine here works fine.
Could you please try clearing your browser’s cache + cookies to see if it helps?
No need to report community-platform issues to our CS team, they won’t do anything rather than let me know. It’s always best to report directly to moi. 😄

Dylan_B

Rudi Hey! - I’ve tried clearing my cache, I was more reporting the Hinge Crack issue to CS, that’s the image I’m trying to upload 🙂 Lets see if this works

Rudi

I still don’t see a pic attached Dylan_B but when I got the notification of your post via email, I could see there was something else. Could you please try with another browser?

Louis ☕️

FilipJacobson Regarding the new update (that you posted here) I wanted to report some unexpected pausing of music playing on Spotify that I haven’t experienced before. So far, in the last hour or two, I’ve had at least 3 occasions sitting perfectly still in front of my computer doing some stuff where the sound was paused for no apparent reason while not doing anything on my phone (locked and the screen was black), not even any external force or touch involved that could have caused this.

Hey @Rudi just to add that I experienced a similar bug today (Version 1.1.0).

I went for a run this morning and had my music randomly pause a few times. I was able to start again by using touch controls to play, but not sure as to why it was pausing 🤔

Rob ⚡️

Louis ☕️ I had this too to begin with, I’d advise turning off in-ear detection for running - that solved the issue for me.

Louis ☕️

Rob ⚡️ thanks for the tip Rob, I’ll give this a go next run 👍🏻

Rudi

Same happened to me and that’s the trick so far, switching off in-ear detection – which tells me maybe this is over-sensitive.
I’ll pass your feedback on Louis ☕️ but please let us know if it improves with @Rob ⚡️’s tip. 👍️

Louis ☕️

Rudi Ill let you know. Also apologies if already mention elsewhere, but is there the potential in any future updates to edit what the tap functionality can do.

For instance, Tap and Hold for me would be a good way to activate Google Assistant.

Rudi

Thanks for the suggestion, Louis ☕️. I also think it’s a good idea. Why don’t you add a thread for it in Future Ideas?
https://nothing.community/t/future-ideas

In that section, likes = votes. 😉

Louis ☕️

Rudi Looking forward to receiving your Like 😜👍🏻

RobIgo

Hi everyone, sorry for the slow feedback after opening my ear(1) black on Christmas Day I didn’t get chance to play with them until the day after! My initial impression? OMG they are class. Sound is amazing and the noise cancellation works a treat. Love the app so easy to use. I can’t wait for my first run in these (won’t be for a week or so though as I felt like death yesterday morning and have tested positive for COVID, waiting for the PCR test to arrive today to get confirmation, luckily I already feel a bit better today). Great product I’m so so pleased!

Louis ☕️

RobIgo welcome to the club, they are great aren’t they? ♥️ Sorry to hear about your positive result, keep safe and stay hydrated.

As @Rob ⚡️ suggested earlier, turn off in ear detection when going for a run, this solved the random pause issues for me. I suspect the sensitivity just needs tweaking (or if we get the option to do it).

ken_k

0.85 update and feedback. Some of which noted by other users already:

Over sensitive touch response.
Battery drain worse than 0.83
Unable to pick up phone calls. Need to first select a different audio source (e.g. your phone or phone speakers) and reselect ear 1 for it to connect.
Play back pauses when screen goes to sleep.

I have (2) and (3) against the AirPods Pro, AirPods 2nd and 3rd generations and Sony WF-1000XM4 to verify it is not the phone or the App (using audio source on device so I don’t get any network connection related problems) and only the ear 1 has these problems.

Finally I tend to get a quick response on the forum but the support response is painfully slow and incomplete. I don’t think they are reading the mails properly - and of course I acknowledge it’s Xmas time but even with that considered……

ken_k

ken_k Sorry an error in the note above. It is (3) and (4) that I tested with other buds.

RobIgo

Some initial feedback:-

I’ll be using my ear(1)'s without my phone (when I go running I use a great little Spotify player called might vibe bemighty.com) and the tap and hold to change between noise cancellation/transparency/off would be better if it gave the letter in your ear for the mode you switch too e.g. N or T or O instead of different sounding beeps.

Rob ⚡️

RobIgo Nice idea! Can you pop this in the Future Ideas thread?

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