Hey Nothing Team, I’ve been using the Nothing Phone (2) for a good amount of time, and I’ve got some thoughts on how things could be improved. Some might sound a bit salty, but it’s all in the spirit of constructive feedback. After all, I do relate to Nothing’s vision and want the best for the brand as a tech enthusiast who believes in its potential.

  • The quality control for the Phone (2) here in India is a bit off compared to other regions and needs improvement. Some phones right out of the box have gaps in the back panel frame, and few units have uneven screens (screen protectors are a pain to put on – bubbles are appearing). And there’s this screen retention or burn-in issue in a few phones – not cool.
  • Technical support and repairs by F1 Solutions in India aren’t great either. There was a recent incident where F1 people messed up a user’s Phone (2) during a repair, and it was a real fight for the user to get a replacement (including filing a lawsuit). Lots of users have shared similar stories about the service centers not doing their job right.
  • I strongly believe that the brand should promptly establish its own service centers in major metropolitan cities across India. The focus shouldn’t solely be on areas with the highest population; equal attention should be given to all users. Initiating this process with major cities would be a commendable first step.
  • Customer support through email here needs a big improvement. They seem kinda lost and reply like robots when we give feedback (related to bugs or feedbacks via feedback form. We need folks who get the tech stuff, can pass on feedback right, and know how to help us when things get tough.
  • What if the brand thought about giving free display replacements, especially for green line issues in the future for units out of warranty? I saw it come up in the discussions on this platform. And what if they did it even if it’s not our fault – like if the issue shows up after an update? This should also include free service/repairs (for any part, even the motherboard) if issues pop up during an update when our unit is out of warranty. OnePlus is doing it, so why not Nothing?
  • I feel there has been a recent communication gap regarding the delay in Android 14 update. For instance when the brand announced the Android 14 update for the Phone (2), it was later halted due to certain concerns. However, it would have been beneficial to inform users about the delay and the reasons behind it. This would have prevented repeated user queries and provide transparency about the issues faced during the rollout. If its gonna take longer its fine but just tweet or make a post via the official channels so that users are aware.
  • Also, gotta talk about the initial pricing strategy for Nothing products including Phone (2) in India. It needs to be sorted out in advance. The brand is getting some huge disappointment from early buyers when the price dropped big time in less than 5 months. You know it already right? It kinda hurts the brand value. India’s a tough market, and high prices at first, followed by a big drop for low sales, bums out the early supporters and those who believed in the brand. The brand’s must keep the products worth its value. Here’s hoping for good things with future products.

I do believe that working on these aspects could help the brand stand out and become the preferred choice for many of the potential buyers and existing users for buying future Nothing products. Just wanted to express my thoughts. Thanks for taking the time to go through them 👍

Cheers 😄

    Related discussions

    Since Spike is the head of the Nothing group on Telegram, I have observed him helping people with issues that Nothing should have resolved. This feedback is accurate, and no one could have phrased it better.

    If a company wants to succeed in the Indian market, it should provide a product that offers value, even if it comes at a premium. Dropping prices significantly in a short period can be a big turnoff for consumers. As a consumer myself, I would be hesitant to try the company’s next product too soon.

    Following up on Spike post, I want to strongly urge Nothing to consider partnering with Amazon India instead of Flipkart for online sales. My personal experience with Flipkart while ordering both Nothing and CMF products has been disastrous, riddled with scams and poor service. I implore Nothing to prioritize investigating this issue and consider Amazon as a more reliable alternative.

    Here’s why:

    Flipkart service issues: My orders have been plagued by delays, damaged products, and unresponsive customer support. These are red flags for any brand concerned about customer satisfaction.

    Flipkart scam concerns: There have been widespread reports of fake listings, product switch-ups, and fraudulent activities on Flipkart. This puts both Nothing and its customers at risk.

    Amazon’s established reputation: Amazon India has a proven track record of reliable service, efficient logistics, and robust customer support. Partnering with them would ensure a smoother and more trustworthy experience for Nothing’s customers.

    I urge Nothing to seriously consider this request. Moving to Amazon India could be a crucial step in protecting your brand reputation and ensuring a seamless experience for your customers.

        thalapathy Absolutely, even I was Scared when I heard Nothing partnered with Flipkart. Flipkart is the worst e commerce website here without a doubt. Hopefully Nothing release it’s products on Amazon although it seems like commission was a main part for Nothing to not choose Amazon and instead use Flipkart as their outlet for their products

          It’s been the 2nd day I’m using my NP2 and haven’t found any such issues

          Is it possible my device can have issues mentioned above over time

          Is the build quality that bad that it will deteriorate very quickly over time?

          exactly the same problems i faced tooo.visited two different service centres.one just put some.glue in back glass and after a week i noticed a huge dust in the backdoor.went to another service centre in chandigarh and sadly they dont have the adhesive the guy over there told me. He asked me for my number to let me know when its available and i didnt get a call.back i called him back a month after still he dont know if they have the thing in their inventory or not and assured me he will get back to me when his lunch is over and i think his lunch is a week long. well i bought nothing phone 2 after using nothing phone 1 and was proud faced some problems and ignored and people were like this.guy will buy every new phone nothing launches as more than 20-25 people bought the nothing phone 1 after my reviews but i dont think so am gonna buy anything new why buy a phone of 55000 when iphone 15plus is available for 90000. a guy who spend half a lakh can also spend a lakh for technology. every service u own is bad very bad.

          That is so true. My device also has the gap in back panel and it really bummed me out when I saw a significant price drop in under 3 months since the launch, HUGE DISAPPOINTMENT. Also since there is a delay in Android 14 update, why don’t you provide us with security patch and bug fixes instead. I also raised issues regarding my device for which I just got automated replies and no help. Also I don’t know if its just me, the files and documents on my device gets deleted on its own for no whatsoever reason. Lastly I would really appreciate if we could have separate app of nothing community for complaints and feedback.

            In my phone there is a small gap in back class at upper side …. After applying a template class in front side my selfie photo are now disappointed me 😞 ….and also charging speed good when phone is locked but if I am in a call or using phone then charging speed get reduced a lot in 2 min only 1 percent ….on the other hand performance is good I loved it 😊…

            And also not getting updates …my last Android security update is of 1st October …

            Spike i don’t understand why Nothing is ignoring complaints and suggestions by their user especially in India, they should have listen to us and acted like a reputed company but they are sleeping somewhere.

              Spike ### screen issue is a major concern in Indian models

              I have also faced screen burn in within days of purchasing my phone, which is very sad and the service center experience is also very bad Nothing team don’t even consider this as an issue is very wrong.
              Not only me but hundreds of people have faced such problem especially in india and they are not taking any satisfactory action nor they are highlighting this as an issue it’s very wrong.