CMF Watch Pro GPS Issues

MarkG13 · 2023-12-28T19:56:08+00:00

I got my Watch Pro today and tested it for accuracy against my Huawei Watch Fit. I did a 2km outdoor walk setting the GPS on both devices. I was happy to see...

AlexandreAlbuquerque

I have Android 14, but I tried it on IOS 17 and the problem is the same. So, software without a doubt!

chaitanyabiswas4

AlexandreAlbuquerque if it’s a long workout without phone, I also had this issue.

MarkG13

AlexandreAlbuquerque That is exactly the “support” I was given. So I thought let’s check it out then and see if Amazon can solve the problems with an item they have nothing to do with other than selling it. What a shocker, the advice from the seller is “ send it back for a refund or exchange” 🤦

AlexandreAlbuquerque

Today I tried going for a walk, but I started the route via the app Today I tried going for a walk, but I started the route via the app, it works perfectly. The GPS can record the walk in the correct location. Therefore, once again, a firmware update solves the problem.

MarkG13

AlexandreAlbuquerque Yes the app GPS tracking works fine, it’s just the GPS watch tracking that is faulty. I’ve sent log reports and error descriptions as asked by nothing support for the tech people to look at, but the thing that amazes me is that they don’t want to look at a faulty watch in person to see the problem themselves. I’d gladly send them mine.

AlexandreAlbuquerque

MarkG13 What a big mess there is on this watch. Nobody did tests before launching the product?? If you start exercising through the app, the GPS works, but all the data relating to health rate and others are not available.

BranMax

AlexandreAlbuquerque

I encountered the same issue a month ago and reported it to support and sent them logs - for iOS. They said:

“We received a response from our Technical team and advised that they will ask our R&D team to analyze the issue you encountered as soon as possible, and hopefully, it will be resolved in the next version of the app. The health data can only be synchronized once the app is opened.”

Hoping there is something for this soon, as I have stopped wearing the watch all together

Ikev

AlexandreAlbuquerque what if you start both of them ? from the watch and from the app together. Have you try it? Can the two data merge ? or it’s going to be a recorded separate workout session from App and Watch ?

AlexandreAlbuquerque

If it’s been a month and nothing has happened, I’ll have to contact Amazon to return it. It’s a shame.

BranMax

AlexandreAlbuquerque
It is a shame. This was my first step into the Nothing Eco-system as I was wanting to get a Nothing Phone, but didn’t want to buck up almost $1000 CAD for something I have never tried. This is making me glad I only paid close to a 10th of that for the watch but sad it was not a better experience

AlexandreAlbuquerque

Amazon accepted a full refund of the value of the watch. Goodbye Amazon accepted a full refund of the value of the watch. Goodbye CMF Watch, it was good while it lasted

AlexandreAlbuquerque

Support reply:

Thank you for letting us know about it. If you have any further questions or concerns, please don’t hesitate to reach out. We’re always happy to help!

🙄🙄

AlexandreAlbuquerque

Has anyone received an update?

It’s been 24 hours since we shared our last update. This friendly nudge is to remind you that we’re awaiting your response. If your issue has been successfully resolved, you can let us know by replying with #solved.

MarkG13

AlexandreAlbuquerque What update is this supposed to be?

AlexandreAlbuquerque

It was a response from support. It should be to solve the GPS.

MarkG13

AlexandreAlbuquerque Oh I see. Was it something just sent to yourself or was it meant to fix it for everyone? I still haven’t seen it if so 😞

AlexandreAlbuquerque

MarkG13 I can’t say. Once again CMF support ruined everything. It was supposed to be an update for everyone… anyway I didn’t receive anything either.

MarkG13

AlexandreAlbuquerque It’s getting beyond a joke now.

AlexandreAlbuquerque

I’m out of the game. I’m out of the game. I just returned the watch via Amazon. Good luck to you.

PhilRooney

Just to add another name to the list.

I’ve also clocked 5 runs in Kazakhstan over the last fortnight. Strange as I was pretty sure I was still in south east England

Callum

I’m actually getting sick of this. There’s been no update from them what so ever. Such a shame because this could of been SUCH a good product. My phone contract is about to renew and I was considering a phone 2 but judging by the lack of support here, I just can’t trust them.

BranMax

Callum
The thing that gets me, is there are all these issues that people that bought the watch are clearly upset about because it has been months of silence, yet they are holding contests for watch faces… It shows where their priorities lay.

Callum

BranMax Just shouts they’ve seen the money and are only focusing on sales which is such a shame.

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