Anonymous1017 - you are referring to the differences of Nothing, a company just over 3 years old to other smartphone companies who have decades worth of experience and portfolios of products.
I am sure the fixes will come, but certain environments and use cases shall heat the phone. There is no fix around physics and heat dissipation hardware.
Just a side note, Nothing isn’t my company, I am not an employee or associated with it in anyway. Just a Phone (2) user who enjoys the Community aspect of Nothing.
I have only had interaction with customer support once. Back when my Ear (1)s seemed to have issues, but they handled this brilliantly. So my opinion of the customer support differs, but I cannot ignore the issues other users have had. So I do sympathise there, improvements need to be made, for sure.
Also, I think the Nothing Phone (2) is a beautiful slab of glass in an ever boring market of similar designs.
Reigns - last Phone (2) update was released 19th April 2024. So if we haven’t received one by 19th June, then I shall too be asking where the update is.