Serious Faulty Display Issue on Nothing Phone(2) (India units)

AmrikRoy · 2023-11-30T07:04:05+00:00

@Carl @Update Name @BikashNar @Rob ⚡️ @Derren Further details can be checked on the following link with proper video evidence: https://twitter.com/Subhra...

NHN

This is again I state OnePlus reincarnated.

This is exactly how that brand acted towards owners of handsets.

They charged many owners for new screens on the 8 & 9 series & only when it got more highlighted on social media & to some well known influencers & sites, did they decide to offer new screens, but that wasn’t without major hurdles, as even with a tiny mark they refused foc screens & didn’t refund previously charged customers.

So to see how you’re being treated only lends to the fact this is what Carl Pei brought from his previous brand & he has no morals or respect for his loyal customers.

I mean seriously, we’ve both shown via 100% proof video that there are hardware & manufacturing issues with the handsets, there are now many owners with touchscreen issues.

Are they seriously going to say there’s no problem with the screens or builds

Gaslighting at it’s worst imho.

This will end only one way, legal & I for one am fedup with hardware companies taking our money then refusing to acknowledge or fix irrefutable evident issues.

I’m going to the Nothing store today & I will be taking this up with the area or UK manager as this is utter BS imho.

You can’t refute hundreds of people complaining about the same issue, it’s just very wrong.

I paid good money for a supposedly advertised good handset, clearly I got a taken for a ride & if they do not resolve this one way or another, I’m personally going to raise a legal complaint against nothing UK, I’ve had enough of this BUY NOW, NOT FIX LATER mentality.

I came from a brand that operated this way for years & from reading the forums still do, damned if I’m going to accept that again.

Nickman

That’s a lot, hardware quality issues on a premium phone should be addressed at the earliest. We believe in nothing brand, there’ll be few bad apples within the supply chain but i hope your issue is looked after and resolved.

NHN

Nickman With respect, believing in a brand that now what months later still no fixes for fairly big issues is a fantasy & they hardly ever reply & when they do, they suggest idiotic things & try to shift the blame to other reasons like external interference, I mean you couldn’t make this crap up tbh even if you tried.

So Nothing, if it’s external, why did you replace someone phones & the same issues happened all over again & the user has confirmed there has been zero external influence to cause such problems.

They need to own it & fix it, or refund, end of.

AmrikRoy

NHN It’s a very serious Quality Control issue from Nothing. Need to be addressed ASAP .

The service center says the brand decision is final but we(Service center technicians) do agree it has issues and Nothing support says the Service center decision is final. They are just playing a round-robin trick.

Brand denies their issue rather they claim it is a new display design. How wonderful the design is see, the design holds bubbles only on the corner edges. Thanks to their design Team.

I hope this post reaches the maximum number so that Brand takes the issue on a serious note and helps to sort this out.

NHN

Lmao new design, yeah, that not other phone manufacturer uses & even Nothings own glass protector won’t sit flat on either.

So that does beg the question now, if it’s by design, why do they offer glass screen protectors that clearly don’t sit flat flush, it’s contradictory & they can try wriggling out of it as much as possible, but it’s just complete & utter rubbish.

akhilVinayak_s

I also facing this same issue. According to Nothing, purchasing a phone worth over 45,000 rupees with an irregular display surface and panel attachment isn’t a problem.It will only be considered an issue if subsequent defects arise due to these quality control issues. Please replace or repair this issue

Gun_Put

akhilVinayak_s After this issue was highlighted thru the bad experience faced by Amrik Roy while trying for a repair/replacement I too have noticed ripples at the edge of the display.

Perhaps N service refused to entertain Amrik’s complaint because the knew all replacements would have the same defect?

Perhaps the Indian variants are cheaper than the ones launched in the UK/US because the models launched in India have displays made by Visionox, a 2nd rate Chinese company & that too seconds(QC failed ) while the overseas models have flawless Samsung displays?

So many doubts & questions flooding my mind!

This has been a bad choice for sure.

A lesson learned.

HarshitGautam

akhilVinayak_s

Service and product both are very bad i don’t know in the world but at least in India. This is the condition of the phone just after a month can you imagine the build quality and the precision they talked about blah blah…..nothing considered iphone as their competitors but they can’t even compete to normal Android phone like this kind of build quality. Shame on Nothing

abcdefghijklmnopqrstuvwxyz

akhilVinayak_s did they replace your screen or left you stranded, well my friend you are not the only one regretting the purchase of nothing phone 2.

Anyone who is buying nothing phone should must reconsider after looking this thread.

nikhiljradhesh

AmrikRoy I have always had a bad experience everytime I bought a Nothing product on Flipkart. Their policies like Open Box delivery are just made to safeguard them and doom the consumer. The delivery personnel just hurriedly tear through the packaging and don’t have any consideration for you to check the phone. A better policy would be to ask us to record the unboxing so that it’ll be clear if there is any issue immediately. Also, I have been made to chase both Flipkart and Nothing when I ordered the CMF earphones. I received a completely tampered package which was hidden inside another package and they rejected my return 3 times before accepting it after I pressurised them through social media. Honestly, I think the whole problem is them selling exclusively on Flipkart. Amazon has a much more customer-friendly approach with returns of defective or tampered products.

mohanchandren

nikhiljradhesh yes I feel the same towards Flipkart. They have a return or replacement option in the app which is of no use as they would ask us to contact the brand’s service centre. And the open box delivery is a complete scam that they use to pay us more for secured packaging and open box delivery. These delivery persons are in a hurry to move that they just check as if the product is present and doesn’t let us check for any damages and ask for OTP. Flipkart is worst and the even worse is that they charge us extra for these.

mohanchandren

Gun_Put yes bro. I got the replacement, but even the product I got for replacement had some minor display groves and display fit issues but better than the old one. Even if you replace its a doubt whether you will get a better phone or not.

lexlexus

The more I read about Nothing company, the less I like it.

Happy if the display in my phone is from Samsung.

I am not going to keep it long time, but want the next owner to be happy with it.

AmrikRoy

@Gun_Put @NHN This is their final reply from Nothing Support Channels.

Getting Nothing after buying Nothing.

Quality Control== Nothing.

Gun_Put

AmrikRoy The defective screen is a part of the design of the phone?

Wow!

Flat out refusal to acknowledge an obvious defect.

If this is a sample of the quality of support we can expect, then we are doomed.

NHN

Gun_Put It’s a piss take tbh mate, they know there’s an issue but refuse to take responsibility & I’m furious with this damn company tbh.

lexlexus

Gun_Put

Only make me even more believe that they are about to close the company.

No support nobody want to buy.

GauravKumar_LO7TdjUlaR

Hyy

GauravKumar_LO7TdjUlaR

My back panel damage

mohanchandren

AmrikRoy same I too faced the same kind of issue with nothing phone 2, but got it replaced after 15 to 20 days. But even the phone I got for replacement had minor display fit issues but better than the first one. So I think it’s overall a quality control issue that every nothing phone 2 have that get noticed by someone like us and left unnoticed by most ones.

AmrikRoy

mohanchandren Which service centre you got the replacement bro?

Because brand is denying the issue they claim its a new display design.

mohanchandren

AmrikRoy it’s from Madurai, Tamil Nadu bro. Even it’s not a brand exclusive service centre. It’s just a 3rd party nothing authorised service centre. It’s the only service centre for most brands we buy from Flipkart (pixel, nothing,realme,iPhone ect). Try making a warranty or replacement claim from nothing Website once. But it takes time for pickup and check if accepted. If you are reaching out to a authorised service centre try reaching out to a brand exclusive service centre. Please don’t leave this issue. It’s a major quality control or manufacturing issue that nothing has to consider and give replacement or atleast a service for all the defective phones. Never expected this from a nothing and a smartphone that sells for almost 50k.

SAKTHIKUBENDHIRAN

My phone display is very brightness low light

NHN

Tbh I’m glad others are experiencing this issue of side ripple effects, sadly.

We can’t allow this to continue, honestly, we can’t even fit a glass screen protector as it will not sit flat.

How the hell is that by design Carl Pei.

I don’t know any handset manufacturer since day one of smartphones that would even say ripples of the screen are by design, that’s BS.

The reply you got is imho just them acknowledging there’s a manufacturing issue but they don’t want to take responsibility because it’s widespread & would cost a fortune to resolve.

We need to start a petition or social media influencer intervention to get this damn brand to step up instead of side stepping.

Another shoddy immoral brand just forgetting about customer service & zero humility to an issue.

No wonder there’s no fix for the touchscreen issues still, it’s possibly not going to be fixed.

PSYCHO

NHN Even after spending a considerable amount on premium screen protector tempered glass, none of them fit perfectly. Initially, I assumed the installation hadn’t been done properly. However, I later discovered manufacturing defects in the screen itself, which caused fitting issues. That’s why I visited a local store and asked them to try fitting a new tempered glass properly. Even after trying two glasses in front of me, there was still a minor display bump, indicating that the screen wasn’t perfectly flat. Now, I’m using no glass at all, just the normal screen with a thin layer of plastic protection.