Serious Faulty Display Issue on Nothing Phone(2) (India units)

AmrikRoy · 2023-11-30T07:04:05+00:00

@Carl @Update Name @BikashNar @Rob ⚡️ @Derren Further details can be checked on the following link with proper video evidence: https://twitter.com/Subhra...

akhilVinayak_s

I also facing this same issue. According to Nothing, purchasing a phone worth over 45,000 rupees with an irregular display surface and panel attachment isn’t a problem.It will only be considered an issue if subsequent defects arise due to these quality control issues. Please replace or repair this issue

Gun_Put

akhilVinayak_s After this issue was highlighted thru the bad experience faced by Amrik Roy while trying for a repair/replacement I too have noticed ripples at the edge of the display.

Perhaps N service refused to entertain Amrik’s complaint because the knew all replacements would have the same defect?

Perhaps the Indian variants are cheaper than the ones launched in the UK/US because the models launched in India have displays made by Visionox, a 2nd rate Chinese company & that too seconds(QC failed ) while the overseas models have flawless Samsung displays?

So many doubts & questions flooding my mind!

This has been a bad choice for sure.

A lesson learned.

HarshitGautam

akhilVinayak_s

Service and product both are very bad i don’t know in the world but at least in India. This is the condition of the phone just after a month can you imagine the build quality and the precision they talked about blah blah…..nothing considered iphone as their competitors but they can’t even compete to normal Android phone like this kind of build quality. Shame on Nothing

abcdefghijklmnopqrstuvwxyz

akhilVinayak_s did they replace your screen or left you stranded, well my friend you are not the only one regretting the purchase of nothing phone 2.

Anyone who is buying nothing phone should must reconsider after looking this thread.

nikhiljradhesh

AmrikRoy I have always had a bad experience everytime I bought a Nothing product on Flipkart. Their policies like Open Box delivery are just made to safeguard them and doom the consumer. The delivery personnel just hurriedly tear through the packaging and don’t have any consideration for you to check the phone. A better policy would be to ask us to record the unboxing so that it’ll be clear if there is any issue immediately. Also, I have been made to chase both Flipkart and Nothing when I ordered the CMF earphones. I received a completely tampered package which was hidden inside another package and they rejected my return 3 times before accepting it after I pressurised them through social media. Honestly, I think the whole problem is them selling exclusively on Flipkart. Amazon has a much more customer-friendly approach with returns of defective or tampered products.

mohanchandren

nikhiljradhesh yes I feel the same towards Flipkart. They have a return or replacement option in the app which is of no use as they would ask us to contact the brand’s service centre. And the open box delivery is a complete scam that they use to pay us more for secured packaging and open box delivery. These delivery persons are in a hurry to move that they just check as if the product is present and doesn’t let us check for any damages and ask for OTP. Flipkart is worst and the even worse is that they charge us extra for these.

mohanchandren

Gun_Put yes bro. I got the replacement, but even the product I got for replacement had some minor display groves and display fit issues but better than the old one. Even if you replace its a doubt whether you will get a better phone or not.

lexlexus

The more I read about Nothing company, the less I like it.

Happy if the display in my phone is from Samsung.

I am not going to keep it long time, but want the next owner to be happy with it.

AmrikRoy

@Gun_Put @NHN This is their final reply from Nothing Support Channels.

Getting Nothing after buying Nothing.

Quality Control== Nothing.

Gun_Put

AmrikRoy The defective screen is a part of the design of the phone?

Wow!

Flat out refusal to acknowledge an obvious defect.

If this is a sample of the quality of support we can expect, then we are doomed.

NHN

Gun_Put It’s a piss take tbh mate, they know there’s an issue but refuse to take responsibility & I’m furious with this damn company tbh.

lexlexus

Gun_Put

Only make me even more believe that they are about to close the company.

No support nobody want to buy.

GauravKumar_LO7TdjUlaR

Hyy

GauravKumar_LO7TdjUlaR

My back panel damage

mohanchandren

AmrikRoy same I too faced the same kind of issue with nothing phone 2, but got it replaced after 15 to 20 days. But even the phone I got for replacement had minor display fit issues but better than the first one. So I think it’s overall a quality control issue that every nothing phone 2 have that get noticed by someone like us and left unnoticed by most ones.

AmrikRoy

mohanchandren Which service centre you got the replacement bro?

Because brand is denying the issue they claim its a new display design.

mohanchandren

AmrikRoy it’s from Madurai, Tamil Nadu bro. Even it’s not a brand exclusive service centre. It’s just a 3rd party nothing authorised service centre. It’s the only service centre for most brands we buy from Flipkart (pixel, nothing,realme,iPhone ect). Try making a warranty or replacement claim from nothing Website once. But it takes time for pickup and check if accepted. If you are reaching out to a authorised service centre try reaching out to a brand exclusive service centre. Please don’t leave this issue. It’s a major quality control or manufacturing issue that nothing has to consider and give replacement or atleast a service for all the defective phones. Never expected this from a nothing and a smartphone that sells for almost 50k.

SAKTHIKUBENDHIRAN

My phone display is very brightness low light

NHN

Tbh I’m glad others are experiencing this issue of side ripple effects, sadly.

We can’t allow this to continue, honestly, we can’t even fit a glass screen protector as it will not sit flat.

How the hell is that by design Carl Pei.

I don’t know any handset manufacturer since day one of smartphones that would even say ripples of the screen are by design, that’s BS.

The reply you got is imho just them acknowledging there’s a manufacturing issue but they don’t want to take responsibility because it’s widespread & would cost a fortune to resolve.

We need to start a petition or social media influencer intervention to get this damn brand to step up instead of side stepping.

Another shoddy immoral brand just forgetting about customer service & zero humility to an issue.

No wonder there’s no fix for the touchscreen issues still, it’s possibly not going to be fixed.

PSYCHO

NHN Even after spending a considerable amount on premium screen protector tempered glass, none of them fit perfectly. Initially, I assumed the installation hadn’t been done properly. However, I later discovered manufacturing defects in the screen itself, which caused fitting issues. That’s why I visited a local store and asked them to try fitting a new tempered glass properly. Even after trying two glasses in front of me, there was still a minor display bump, indicating that the screen wasn’t perfectly flat. Now, I’m using no glass at all, just the normal screen with a thin layer of plastic protection.

SatyabrataNayak

I am also facing same issue.

Initially I thought screen protector is the faulty one. But it seems display has the issue.

ShashankYadav_RM1dx67zUc

AmrikRoy You can easily replace it during replacement cycle in flipkart. Let me tell the procedure. Just let them know that it has some hardware issue and phone get rebooted itself just after connecting wifi and bluetooth and sometimes boot into bootloop that is request will be taken and engineer will visit to check. And let him know that its is happening 5-10 times daily but occasionally and show them display as well that it has hardware issue with display as well. He will approve your return request. You should do that as nobody from nothing team, flipkart team and service centre helping you.

Vikram

ShashankYadav_RM1dx67zUc have you tried this method?

Cheenu

ShashankYadav_RM1dx67zUc

I do have the display issue please do check and figure out a solution.

AmrikRoy

@Gun_Put @NHN This is a message concerning the after-sale services provided by the brand Nothing. I kindly ask anyone viewing this thread to share the link I’ve provided along with video evidence across all social media platforms to ensure maximum exposure. This issue is not just personal to me; it’s been experienced by numerous users. I don’t harbor any personal grudge against the brand, but it’s crucial to highlight the problem they’ve denied, labeling it as a new glass design.

Moreover, their application of their branded tempered glass resulting in similar bubble issues on the corners raises questions. If this is a new design, the brand should manufacture specialized tempered glass to address these concerns. As a burgeoning brand, it’s their responsibility to prioritize and resolve customer issues, especially when individuals invest significantly in their premium segment phone priced at 45k. Brushing off user concerns by attributing them to a new design is unacceptable.

I implore everyone to share this message to inform potential Nothing product buyers about the lack of support from the brand. Prospective customers need to be aware that they might encounter issues and receive inadequate support. This issue affects many users, and it’s vital for the brand to acknowledge and provide a proper resolution.