@Carl @adbo clearly this thread needs escalation and a public disclosure on the firmware update progress. there’s only been more and more people with this issue in the past few months.

y’all, any youtubers we can ask to highlight this about the product in the meantime?

edit:

alright as an update, i went to the service center today for these earbuds. they literally just replaced the earbuds because mine were under warranty. this has allowed me to AVOID the firmware update and for now, the earbuds are working fine.

for everyone who’s stumbled upon this thread - if you got the same 1-Year Warranty i did, then get your earbuds replaced ASAP and avoid any further firmware updates.

also definitely sucks that this is the best possible solution right now.

Related discussions

Mmmhmmm it seems like I’m not the only one, and I was also about to post a thread about this topic too. I thought that it’s only been 8 months since I had these pair and it’s already having battery issues.

Having the same issue, I have one pair since July, ever since the December update the left bud has constantly low battery (hardly ever reaches above 75% and never above 90%) and discharges much quicker than the right bud.

(Keep in mind I’m the attached picture I placed the affected bud in the case 15 minutes as it was well below 25% and I needed at least one more hour of listening time)

Nothing should really fix this or at least put out a bulletin explaining the reason and what to do (replacement, repair, firmware update?)

I’ll request a replacement under warranty in the next few days even though it sucks to have to do that.

It is very disappointing to have such a promising product, with great functionality for an affordable price and then losing customer loyalty because you ignore the issues they’re facing. Absolutely stupid on Nothing’s part to behave like this.

    any ideas on where all we can message the company to bring attention to this?

    it’s also concerning that there’s a battery issue thread for basically every device from Nothing. almost as if there’s a deeper issue here than the ear (a).

      abhigyantrips text the instagram account of nothing. Do not text nothing india. The official uk account would definitely respond and help you. I’ve asked them on Instagram and they told me to once again visit a different service center, and even if there is any issue with the earphones, they told me to contact them once again.

        RiccardoSartori Welcome to the right topic!

        I am in the same situation and I finally managed to get an RMA number to be able to return my headphones to a repair center under warranty. I should point out that I had many exchanges with support before getting support (screenshots of the defect, photos and videos of the cosmetic condition of the device, denial of responsibility when seeing the purchase invoice from Amazon, etc. I ended up threatening to call on a consumer protection association to get them to grant my request!). So patience and courage to those who embark on this procedure.

        p.s.: You made me laugh with the reference to Dire Straits, it’s clear that it couldn’t be “Nothing else matters”..

        RiccardoSartori

            I have got the same problem with my Nothing Ear as well (not Ear(a)). My right earbud doesn’t charge fully and gets drained in one hour. I bought Nothing Ear after my experience with Nothing Ear(2) was good. And to my surprise the sound quality was even better than the previous one. It seemed like a very promising product and was recommending it to my friends. Now, all these issues just because of a firmware update? Totally disappointed. At least they could let us know of a firmware fix that we can expect by so and so date. But there is complete radio silence. Not good.

            Our headphones clearly need an update that fixes this bug, as I have the same problem. Also, at some point, my left earphone simply refused to charge. It only charged again after it had run down to zero. It happened once and definitely not because the earphone contacts were dirty or the base was discharged, I checked everything 10 times, it was a firmware bug. WE NEED AN UPDATE!

            I just purchased a pair of the ear (a) buds this weekend. I’m trying them out at work today and the Left bud went from 100% to 25% sitting in my ear for 2 hours with a total of 25min of phone calls. The right bud is at 90%…

            Somethings got to be wrong with the firmware.

            Guys, my earphones finally got replaced! I texted the official nothing instagram account(not nothing india) few days back, and they told me to visit the official nothing service center in my city. That store had a technician and he checked the earphones, they told me to wait and after an hour they gave me a new unit i.e. the whole new case and earphones. So yes, I suggest you all to visit the nothing exclusive service centers nearby and get the earphones checked up with the technician. They didn’t give me the box though as I didn’t have the box for the old one. They told me the issue won’t come again, but I’m afraid it might happen again, well in that case I’ll have to either get it checked or ask for a refund.

              AbhishekSriramula i did the same thing for now, and i’m discarding the popup for firmware update every time i see it. but surely, surely that isn’t the solution to all of this.

              @Carl @adbo this is my second time pinging you guys in this thread because this issue is being faced by more and more people. there’s a genuine fault here that needs to be addressed. why is the brand known for its community ignoring the community?

                  I asked the service center person if I should update the firmware or not, because last time when I updated the firmware the left battery issue started. They told me, now you can update the firmware, and the issue won’t come again. But I’m afraid it might come again so in that case I’ll have to get it checked again and if the issue still doesn’t resolve then I’ll ask for a refund. But whatever it is I highly suggest you all to visit the official nothing store once as the technician checked up the earphones and then he gave me a replacement. The last time I went to a different service center which was just a nothing local service center and they didn’t have the technician, so they didn’t replace my old one. As of now the earphones are working fine even with the update. Also as soon as I got the earphones I purchased a silicon case covering for it, to prevent any scratches or dents.

                  5 days later

                  i contacted Nothing support via the app , to raise a ticket. I pointed out specifically this is a firmware issue, so offering an RMA replacement isn’t likely going to solve the underlying issue. Maybe if more users do the same, this can be prioritized by the firmware team.

                  Created an account just to post here too:
                  same issue with my ear a. since i bought from aliexpress as nothing dont ship to my country i know i won’t be able to RMA nor get a refund. bought this in June 2024.

                  aliexpress seller is playing dumb and nothing says to contact reseller.
                  only a firmware update can save this but i guess nothing doesnt (Mod Edit) *care* anymore or the latest firmware update caused irreversible damage to the buds already….

                  this is my first and last nothing product. won’t be touching this brand with a mile long stick.

                  Just replaced my buds for the same issue, i aint updating to the latest firmware

                  4 days later

                  Bought in June 2024 my ear (a) it was happiness! But in January I I thought I had a problem with accumulators, the right earphone was emptied in two hours, I see that I am not the only one! Indeed I had an update of the firmware in January, start of trouble. This version 1.0.1.46 is perhaps a problem, as we cannot reinstall the old firmware, we have to wait for the goodwill of Nothing which since January remains silent on the subject. I do not see any other solution than to wait, Nothing is falling in my esteem….

                  The story continues

                  I contacted Nothing describing my problem and in response was asked to check:

                  The application and firmware update

                  Reset the case

                  Provide the serial number and invoice of these headphones

                  In response, I was asked to contact the shop that sold me these earphones, stating that this seller was not part of the official sellers of the brand.

                  This is a well-known network of shops with 17 stores in France….

                  So I contacted my seller, he would agree to make the warranty work but before, would like to contact Nothing to know more.

                  For my part, I had activated the noise reducer (ANC) upon receipt of my headphones in July and the autonomy was about 4h. From January my autonomy has gone to 2 hours. So I had the idea to deactivate this reducer and do an autonomy test and surprise my autonomy has gone to 6 hours ….

                  January is the implementation of the new firmware version 1.0.1.46. It is possible that the noise reducer has been improved in this new version at the expense of autonomy.

                  Personally, I now disable this noise reducer and use it only when noisy environments, train, car and urban.

                  End of story.

                  5 days later

                  • Duch'

                    • Post #61

                    And here I am back! And my earphones too…

                    Sent back to the repair center 2 weeks ago, they are back and functional (for the moment). The repair order states a replacement of the defective earphone (in this case the left one) and, indeed, the one comes back to me with a tip of a different size (so don’t send your tips).

                    The software version is still v1.0.1.46, so no firmware downgrade.

                    And I’ll finish by specifying that I didn’t pay anything 😅

                    5 days later

                    i am having the same issue
                    i purchased it 6-9 months ago and now my right ear bud charging is completing in less then 30 mins and my left ear bud works perfectly fine what should i do now?

                      So this problem is still there?

                      Wanted to buy ear (a) with the phone.

                      maby have to wait use pods a lot at work🤨