Reporting issues on Feedback

Thanks for sharing your experience - as the newly appointed Community Board Observer, I’m currently collating this type of feedback in hopes of raising it and finding a better solution.

adbo to add to this, I submitted a big report through feedback for the nothing gallery app. The response mail wanted me to upload my invoice along with device identifiers. In my opinion people do not have time for this (unless it’s a repair issue) and this data should not be asked for software bug reports

Yes I agree, my feedbacks are getting merged and closed even though they are different. I don’t know what should I do to give feedback, even on this website some of the posts gets hidden even though I attached proof with it.

So I don’t know now how should I report my bugs/issues.

Pranshu Hey mate. Speaking from my own experience, we’ll always try and either troubleshoot with you or, try and find ways to get your bugs resolved. If we can’t, we’ll often direct you to the feedback module as a way to ensure it is actually captured and considered by Nothing. Sometimes we will direct you to the support team if we believe it’s an issue that requires more assistance.

We merge threads because it’s easier for the CBO & other teams in Nothing to look in one place and find a continuous flow of information that can help them improve the software/hardware experience. It also provides a singular place for community members to go and report their own experiences and talk about them experiences too, all of which improves the community experience.

Adbo is doing a lot of work to make sure these feedback that are documented here, whether they be merged, hidden or other are captured and represented in his first board meeting(s). And, hopefully he can share some of the insights here to improve that feedback logging experience too.

To answer this ‘How should I report my bugs/issues’ I would always recommend people to use settings > system > feedback and then continue that conversation with other community members in the relevant thread on the community site. Sometimes this amazing community find resolutions to things that can be shared and beneficial hence the importance of discussing these things.

Hope this helps!

Nothing001 why your airplane mode is on. Can’t able to turn off ?

adbo

I feel the same way—tired of the responses after submitting system feedback. I’ve even tried pointing this out to support accounts on discord and nothing’s instagram.

I have also raised couple of tickets from my side and the reply j receive is totally bs.

Nothing001 Iam also facing a big on display.Frequently it turns into black,when I connect my mouse mouse pointer is visible and finger print is also visible but I can’t see video

Nothing001 Agreed. Not just sometimes but this is what happens everytime. You report something and then comes some sort of an auto generated response (it seems like at least) which has only those steps you’ve already tried or it has steps which are unrelated to the problem.

Hi, I’m a little sceptical about feedbacks when it comes to a bigger company like Nothing so I’d like to know what’s your take on this.

Are you submitting feedbacks about the system and functions?

Do you report bugs and stuff?

If yes can you tell me for how long do you do it?

Do you see these reported bugs and feature requests come real?

I’ve submitted a bug that I was experiencing on my Nothing Phone (2) earlier this year and their response time via email was pretty quick from what I can tell. I’m considering making another bug report due to an issue that I’m having after having updated to NOS 3.0 but I wanna see first if there are others having the same issue and what their fix is if there is any.

Btw, the issue is that the phone no longer detects that it’s supposed to be fast/quick charging and just charges at the standard speeds. I’m using the same charging setup as before so literally nothing has changed outside of the phone having been updated to NOS 3.0. The charging USB-C cable is the one that came with the phone and I’m using an Anker power brick that supports USB-C PD charging standards. Other devices charge just fine using the same setup and it’s just the Nothing Phone having this issue.

I typically get replies regarding my bug reports, but it depends on the bug I’ve reported. For example when I reported issues with custom ringtones and notifications lacking vibration on my NP2. Got a reply later on it seems to be caused by OS 2.6 and will be solved “later on”. Now with OS 3.0, it’s working well again, although the phone still doesn’t vibrate when selecting and previewing tones inside the Glyph settings, but at least its working now everywhere else.

Regarding feedback of course it always depends on what kind of feedback you give and how they like it. They won’t implement every single feedback request they are getting.