Thanks for contacting Nothing Support. We hope youāve been well.
We are sorry to know that your Phone (2) doesnāt receive our latest Android 14 software version. We understand how frustrating it can be when something goes wrong with your device, and we strive to help you resolve this issue at the earliest as smoothly and stress-free as possible.
Before proceeding further may I know the below details.
Product IMEI 1 number:-
Product color :-
Software Version :-
Kindly try these troubleshooting steps to resolve the issue.
If your Phone2 cannot detect the 2.5.1 OTA update or the update fails, you can try the following steps:
1. Check your internet connection: Make sure your phone is connected to a stable and reliable Wi-Fi network. A poor or unstable internet connection can cause issues with downloading updates.
2. Restart your phone: Sometimes, a simple restart can fix temporary software glitches. Restart your Phone2 and check if it can detect the OTA update afterward.
3. Updates manually: If your phone fails to detect the OTA update automatically, you can try for updates manually. Before manually updating, make sure to backup your data first.
Below are the steps you can follow for updates manuallyļ¼
1. Download the latest software update package.
2. Create a folder named "āotaā" in your deviceās internal storage directory.
3. Copy the package to the "āotaā"folder.
4. Go to your phoneās dial screen and enter the following code: *#*#682#*#*
5. The local update tool will now open. In the drop-down list that appears, select the upgrade package you just copied.
* The drop-down list will display all files in the "āotaāā folder - you can update the list by tapping the āāRELOADā"button.
* If the upgrade package does not appear in the drop-down list, tap the "āBrowseāā button to select the āāotaā"folder and then select the upgrade package.
* Please make sure you have prepared the correct upgrade package for your device. If the upgrade package is wrong, it will show an error prompt "āVerify metadata file statusā".
6. Tap the "āDirectly apply OTA from selectionā" button to start updating.
* Please do not remove the app from the background during the update as this may cause issues with the updating process. It is recommended that you keep the local update tool until the process is completed. This will help ensure a smooth and successful update process.
7. Reboot your device
After the upgrade process is complete, a pop-up will appear asking if you would like to reboot your device. We strongly recommend selecting "āConfirmā""" here, as upgrades require a reboot to enter the new version.
8. Upgrade successfully.
Noteļ¼Please find attached video demonstration for your reference:
Please let us know if this will helps. You may reach us anytime if the troubleshooting steps provided didnāt solve the issue.
