@Carl @Update Name @BikashNar @Rob ⚡️ @Derren
Further details can be checked on the following link with proper video evidence:
https://twitter.com/Subhradwip1/status/1726965143874179372?t=xVPJ5IpNe5vxhNvmaLFHWg&s=08
Similar thread from another user:
https://nothing.community/d/2870-screen-issue-noticed-after-installing-tempered-glass-at-right-edge
Purchased a Nothing phone 2 from Flipkart on November 6th, delivered as an open box item. Upon the hurried departure of the delivery person, it was discovered that beneath the protective film, the display glass exhibited irregularities near both corners.
Flipkart declined to offer support, citing the open box delivery. Visited the nearest service center, which was over 45 kilometers away from my home, on November 7th. The technician acknowledged that it was undoubtedly a product quality issue. Not only was the display glass surface irregular, but there was also a minute gap in the attachment of the display panel to the body.
As per the service center’s advice, they intended to inform the brand about the issue. However, 48 hours passed with no response from the brand to the service center. I diligently shared all the details with Nothing’s official email but received only new reference numbers and no resolution.
Repeated calls to their official helpline were unfruitful, as the customer care representatives clarified that the helpline was solely for technical assistance and providing service center addresses. They indicated no link to Nothing’s backend/technical team or the service center. They even suggested initiating a conference call between myself, them, and the service center staff, wherein they would ask the staff about the brand’s response. This lack of coherent support persisted even when requesting a valid response via email.
After four days of no substantial updates from the service center except for the confirmation that the brand had not responded, and with the replacement/return window approaching its end, I contacted Flipkart Support to raise a complaint. They generated an incident ticket and assured me that someone from their backend team would address the issue.
As anticipated, a representative from Flipkart contacted me the following day and promptly dismissed any concerns about the issue, citing the open box delivery and indicating that the brand’s service center would provide the solution.
Realizing that Nothing seemed likely to happen with regard to the issues with the Nothing device, I traveled to another significant service center, over 300 kilometers away from my home, to reiterate my query.
Initially, they claimed not to detect any defects on the phone. However, after persistent insistence and a thorough inspection, they eventually acknowledged the issues with this Phone 2. However, the brand maintained that these were not considered issues, and thus, they couldn’t offer any assistance.
According to Nothing, purchasing a phone worth over 45,000 rupees with an irregular display surface and panel attachment isn’t a problem. It will only be considered an issue if subsequent defects arise due to these quality control issues.
Finally, as per the service center if the brand says Nothing we will do Nothing but we are happy to help on this Nothing.
And as per the latest update from the Brand technical support team which was on a phone call, There is no issue It’s a new design of Display. Well as per Nothing, having display grooves and irregular display cut-outs is a new design that makes the brand more innovative.
Thank you Nothing for giving me the worst support and sorry for trusting a new Brand like Nothing.
