Issue with UPI payment-Nothing Phone(2)

Hello @Carl @Rob

Most of the users in India has been facing UPI issues in nothing phone 2 we tried making threads and even reported this bug through the settings but has not got any response regarding this issue and it’s really bad we can’t make UPI payments

Every 2 to 3 days we have restart our phone in order to make payments using the apps and also some of the banking apps are getting logged out automatically

Please fix this asap everything is perfect so far but this one thing is really bad and is effecting users in daily usage

Iam attaching you the thread below for your reference

https://nothing.community/d/2764

@Louis I thought nothing was not like other companies and takes user feedback seriously

I just tagged Carl to let him know how serious this UPI issue is and so far no one has not commented about it nor fixed it even though many users are facing this issue

I have already raised bug report through feedback in settings and didn’t get any proper response

I don’t understand why you people are giving strike warnings even though the issue is genuine and need to be fixed asap

Iam really disappointed by your action by threatening users like this

I have been part of many tech communities in the past and hasn’t received any warnings like this

DileepM Firstly, before posting anything on this community I would advise you read through the Nothing Community Guidelines & Code of Conduct, which are set out to ensure everyone is following the same procedures when creating posts. Within here, you’ll find why you received a warn

I appreciate you, and other users, have raised issues around this and rest assured it will be received by the team. The team are working behind the scenes on lots of things right now, and in some instances, you will not receive a direct response because they are far too busy - It doesn’t mean they are ignoring you or anything raised

DileepM The warning does not imply that your issue is unecessary, but tagging the mod/team is. Any issues need to be communicated and reported in the correct manner. If your issue is urgent it is likely that the relevant people have already seen it. Our guidelines also state that if something is urgent you should flag the post.

In future please use this method along with other means such as contacting the support team or reporting your issue via Settings > System > Feedback

Thanks for the response

I have already raised the issue through the feedback tool and the response I got is take the phone to the nearest service centre

I don’t understand what the service center people can do about a software bug

I have seen number of users are facing the same issue

So in order to highlight the issue I have tagged Carl

I don’t know how the UPI network is outside the India in India we can’t even buy the groceries without the UPI this is serious issue that needs fixing asap

Getting logged out and banking apps not working questions the level of security the device is having

If this issue continue people like us will regret buying this device I have seen number of software issues with different brands but for the 1st time iam seeing UPI banking apps related issue

If we are not allowed to tag Carl or any one in the community at higher level there is not point in having community otherwise we can discuss about the issues in some other social media platforms where atleast we don’t receive warnings for giving the feedback and highlighting the issues